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Patient Relations Coordinator

2 months ago

Jonesboro, Arkansas, United States Recruiting LLC Full time
Position Overview:
As a vital member of our team at Recruiting LLC, the Patient Service Representative plays a crucial role in ensuring a seamless experience for our patients. This full-time position operates during the day shift, Monday through Friday, from 8 AM to 5 PM.

Key Responsibilities:
  • Welcome patients and facilitate their registration in an efficient and organized manner.
  • Collect and verify accurate patient and insurance details while informing patients about clinic policies and procedures.
  • Handle incoming calls and address billing inquiries from patients.
  • Process requests for medical records and general patient account functions.
  • Maintain confidentiality while managing sensitive patient information.

Job Requirements:
Education:
High school diploma or GED is required.

Experience:

At least one year of experience in a customer service environment is essential, with a preference for six months of receptionist experience in a healthcare setting. Proficiency with office equipment is also necessary.


Physical Requirements:
This role is classified as safety-sensitive. The working environment is primarily an office setting, requiring close visual attention and the ability to sit for extended periods. Candidates must be capable of lifting and carrying up to 50 pounds and may be exposed to airborne particles. Additionally, the role demands good hand-eye coordination and finger dexterity.

Professional Attributes:
The Patient Service Representative must exhibit a high level of mental alertness and attention to detail. A professional demeanor and the ability to interact diplomatically with patients, families, visitors, and clinic staff are essential. Attendance is a critical component of this position, as it involves significant interaction with patients and healthcare professionals.