Customer Engagement Specialist

3 days ago


New York County New York, United States ServiceNow Full time

Job Summary:

The AMS Customer Advocate opportunity is a career accelerator and chance to be an integral member of the Office of the Chief Commercial Officer (CCO). This is an exceptional opportunity to work alongside senior executives, and our largest and most strategic customers.

Key Responsibilities:

  • Collaborate with the Customer Advocate Director to execute on the AMS Customer Engagement strategy of the CCO.
  • Lead, organize, and manage executive-level customer engagements for the CCO in line with pipeline maturity and long-term relationship development priorities.
  • Attend customer meetings, drive to milestones, and track, assign, and drive the delivery of clear action items.
  • Develop key metrics, capture and analyze data to continuously improve the impact of the CCO.
  • Organize, and manage executive-level special projects to explore and implement changes in customer engagement.

About ServiceNow:

ServiceNow is a leading provider of cloud-based services for enterprise service management, IT service management, and customer service management.



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