Customer Engagement Specialist
2 weeks ago
Customer Engagement Specialist
We are looking for an enthusiastic and driven individual to become a part of our team as a Customer Engagement Specialist. In this pivotal role, you will be instrumental in enhancing customer interactions, boosting sales performance, and contributing to overall profitability. Your insights will help shape store policies and marketing initiatives aimed at attracting new clientele while ensuring the satisfaction of our loyal customers, all within a well-maintained and inviting shopping atmosphere.
- Efficiently handle returns, exchanges, and sales transactions utilizing the POS system
- Provide comprehensive information regarding customer service protocols, including return policies
- Assist customers both in-store and via phone by sharing details about promotions and upselling opportunities
- Exhibit extensive product knowledge to assist customers effectively
- Welcome customers warmly and address their inquiries
- Keep track of inventory levels and collaborate with stock team members as necessary
- Inform customers about current promotions and advertisements
- Label merchandise with pricing as needed
- Contribute to achieving daily sales objectives and units per transaction targets
As a Customer Engagement Specialist, you will be a vital contributor to sales growth and exceptional customer service. You will collaborate closely with the visual merchandising and marketing teams to implement innovative ideas, engage with the local community, gather diverse feedback, and refine marketing strategies for optimal outcomes. Join our team and immerse yourself in a vibrant and forward-thinking retail environment.
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