E-commerce Customer Engagement Specialist

2 weeks ago


New York, New York, United States threaded Full time

E-commerce Customer Engagement Specialist

This role focuses on delivering exceptional customer service and in-depth product knowledge within the e-commerce sector.

The ideal candidate will possess a warm and approachable demeanor, making them a perfect fit for this position.

The responsibilities of this role are twofold:

  1. Client Relationship Management: You will be responsible for maintaining regular communication with clients who make purchases through our online platform. Each client will receive tailored follow-ups to enhance their shopping experience.
  2. Personal Shopping Services: As a personal shopper, you will foster ongoing relationships by presenting styles and products that align with the client's preferences and requirements. Your success in this area will be rewarded based on the follow-up business generated.

As an E-commerce Specialist, your daily tasks will include reaching out to potential customers to expand sales and build a diverse portfolio of loyal clients.

Comprehensive information about our brand and product offerings will be readily accessible, and a quick study of this material will significantly contribute to your success.

Attention to detail in follow-ups and a personable approach are crucial for this position.

Only candidates with proven sales experience will be considered.

Proficiency in Microsoft Office and a high level of comfort with technology are essential. Familiarity with e-commerce platforms such as Shopify and CRM tools like Salesforce is advantageous.

This is a full-time position requiring flexibility for weekend availability and occasional on-site presence as needed.



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