Senior Vice President of Hospitality Operations
2 weeks ago
Position Overview
The Senior Vice President of Hospitality Operations is a pivotal role within Compass Group USA, responsible for steering the hospitality strategies that enhance guest experiences across various venues.
Company Background
Compass Group USA is a leader in the hospitality sector, renowned for its innovative approach to food and beverage services in sports and entertainment environments. Our commitment to diversity and inclusion is reflected in our award-winning service and operational excellence.
Key Responsibilities
- Lead and inspire the location team to achieve exceptional service standards.
- Foster strong partnerships with onsite collaborators to develop a unified hospitality vision.
- Drive financial performance by overseeing budget management and strategic initiatives.
- Manage significant technology upgrades and renovations to enhance operational efficiency.
- Represent Compass Group USA at key meetings, building relationships with partners and vendors.
- Implement service innovations that create memorable guest experiences.
- Ensure compliance with safety and sanitation standards across all operations.
- Analyze financial reports to formulate actionable strategies for improvement.
- Collaborate with culinary leaders to oversee menu and service enhancements.
- Conduct regular team meetings to ensure alignment and engagement.
- Supervise project management for construction and refurbishment activities.
- Engage with team members, guests, and partners during events to foster relationships.
- Develop and implement emergency response plans to ensure safety and preparedness.
- Promote recognition programs to celebrate team achievements and foster a positive culture.
Qualifications
- A minimum of 10 years of leadership experience in the hospitality or retail sector.
- Proven experience in managing large-scale projects and initiatives.
- Strong financial acumen and understanding of hospitality operations.
- Excellent interpersonal skills with the ability to manage diverse stakeholders.
- Flexibility to work evenings and weekends as required by event schedules.
Commitment to Diversity
Compass Group USA is an equal opportunity employer, dedicated to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences.
Note
This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities and qualifications.
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