Front Desk Associate

22 hours ago

Honolulu, Hawaii, United States Commander, Navy Installations Full time
Job Summary

This position is assigned to the Non-Appropriated Fund (NAF) Joint Base Pearl Harbor-Hickam Branch (N9); Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii (JBPHH); Honolulu, Hi.

The incumbent serves as a Front Desk Associate at the Unaccompanied Housing facilities on JBPHH. The purpose of this position is to perform front desk and/or reservation functions for the lodging program.

This is a Part-time position with benefits.

Responsibilities
  • Ensures security of all guests is maintained at all times.
  • Ensures guest privacy is maintained at all times.
  • Possesses a welcoming manner and positive attitude; demonstrates effective communication skills; professionally interacts with guests; answering guest questions concerning hotel facilities; and provides information about local attractions.
  • Provides assistance in handling customer complaints, involving management as necessary.
  • Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
  • Verifies registration information, secures a credit card for incidental expenses, and authorizes credit cards for room charges.
  • Provides guests with their room key or card.
  • Receives requests and processes reservations within established guidelines.
  • When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
  • Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
  • Receives and is accountable for a change fund.
  • Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
  • Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
  • Keeps the front desk and lobby area clean and neat.
  • Required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List, and Night Audit reports as needed.
  • Answers phones and transfers calls to appropriate individuals and replies to guest questions.
  • Logs trouble calls in the PMS and ensures the appropriate department is notified.
  • Relocates guest to a different when required.
  • Required to retrieve Lost and Found items and contact the guest regarding lost or found items as needed.
  • Performs other related duties as assigned.
Guidelines

The incumbent works under normal supervision.

Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations.

The leader/supervisor will provide suggestions for handling unusual situations.

Complexity

Works consists of cash handling and clerical duties.

The operation conducts business 24 hours a day, 365 days a year.

Customer service is of the foremost importance in this position.

Front desk personnel work various shifts.

The incumbent, over a period of time, will be required to work each shift and must be trained to accomplish a variety of tasks.

Scope and Effect

The purpose of the work is to provide front desk services.

The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.

PERSONAL CONTACTS Contacts are with regional staff, all department heads, lodging staff and tenant commands, especially those tenant command personnel residing in the lodging facilities.

Contacts may include contractors, vendors and representatives of private industry.

PURPOSE OF CONTACTS The purpose of contacts is to coordinate and/or obtain information relating to the front desk operation.

Physical Demands

Work is primarily performed in an office environment.

Requirements include extended periods of standing, walking and lifting/carrying objects up to 30 pounds.

Work Environment

Work is performed primarily indoors in areas that normally have adequate heat, light and ventilation.

Requirements Conditions of Employment Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position.

Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

KNOWLEDGE REQUIRED BY THE POSITION Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.

Must be skilled in the use of a personal computer and various software programs.

Must possess basic math and reading skills.

Must be able to communicate clearly and effectively both verbally and in writing, in English.

Ability to handle, control, and account for large amounts of cash.

SPECIAL REQUIREMENTS This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.

This position is subject to the possibility of working on weekends and holidays, as well as rotating shifts, often consisting of other than normal duty hours.

The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.

The staff member may be required to possess a valid state driver's license.

Travel to other facilities may be required within the normal scope of duties.

Applicants will be notified when this is a requirement for appointment.

Education This position does not have a positive education requirement.

Additional Information Salary is dependent on experience and/or education.

Executive Order 12564 requires a Federal workplace free of illegal drugs.

According to the Executive Order, all Federal employees are required to remain drug free throughout their employment.

Commander, Navy Installations Command is a Drug-Free Federal Workplace.

The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Some positions have special requirements.

Selection may be tentative pending the completion of these requirements.

Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc.

All selections are contingent upon satisfactory employment reference checks.

Employment is subject to successful National Agency Background Check.

Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

  • Front Desk Associate

    22 hours ago

    Honolulu, Hawaii, United States Best Western Plaza Hotel Full time

    Job Title: Guest Services AgentLocation: Best Western Honolulu, HIJob Summary:We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Best Western Honolulu. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable...

  • Front Desk Manager

    3 weeks ago

    Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott International Inc. As a Front Desk Manager, you will be responsible for ensuring that our guests receive exceptional service and that our front desk operations run smoothly and efficiently.Key ResponsibilitiesManage the front desk team to ensure that...

  • Front Desk Associate

    2 days ago

    Honolulu, Hawaii, United States Commander, Navy Installations Full time

    Job SummaryThis position is assigned to the Non-Appropriated Fund (NAF) Joint Base Pearl Harbor-Hickam Branch (N9); Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii (JBPHH); Honolulu, HI.Job ResponsibilitiesMaintain the security and privacy of all guests at all times.Provide a welcoming and positive attitude, demonstrating...

  • Front Desk Ambassador

    4 weeks ago

    Honolulu, Hawaii, United States Arancino di Mare Full time

    Front Desk Host OpportunityWe are seeking a Front Desk Host to join our team at Arancino di Mare, an upscale Italian restaurant in Waikiki. As a Front Desk Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their dining experience.Key Responsibilities:Provide exceptional customer...

  • Front Desk Manager

    5 hours ago

    Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryAs a Front Desk Manager at Marriott International Inc, you will play a crucial role in ensuring exceptional customer service and maximizing financial performance in the Front Office department. You will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis, directing and working with...

  • Front Desk Representative

    4 weeks ago

    Honolulu, Hawaii, United States Springboard Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Ohia Waikiki Hotel in Honolulu, HI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests, process check-ins, and verify...

  • Front Desk Representative

    1 month ago

    Honolulu, Hawaii, United States Springboard Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Ohia Waikiki Hotel in Honolulu, HI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests, process check-ins, and verify...

  • Front Desk Representative

    3 weeks ago

    Honolulu, Hawaii, United States Outrigger Full time

    Job Title: Front Desk Agent Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Outrigger. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our...

  • Front Desk Ambassador

    1 month ago

    Honolulu, Hawaii, United States Arancino di Mare Full time

    Job Summary: We are seeking a skilled and charismatic Front Desk Host to join our team at Arancino di Mare, an upscale Italian restaurant in Waikiki. As a Front Desk Host, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere.Key Responsibilities:Provide exceptional customer service to...

  • Front Desk Manager

    4 weeks ago

    Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at The Ritz-Carlton Oahu Turtle Bay. As a key member of our Front Office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.Key ResponsibilitiesAssist the Front Office Manager in administering front office...

  • Front Desk Ambassador

    2 days ago

    Honolulu, Hawaii, United States Arancino di Mare Full time

    Arancino di Mare: A Premier Italian Dining Experience We are seeking a skilled and charismatic Front Desk Host to join our team at Arancino di Mare, an upscale Italian restaurant located in the heart of Waikiki. As a Front Desk Host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. **Key...

  • Front Desk Associate

    4 weeks ago

    Honolulu, Hawaii, United States Travel + Leisure Full time

    Deliver Exceptional Guest ExperiencesAt Travel + Leisure Co., we're passionate about putting the world on vacation. As a Front Desk Agent II at Club Wyndham Waikiki Beach Walk Resort, you'll play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an exceptional stay.Key...

  • Front Desk Representative

    1 day ago

    Honolulu, Hawaii, United States Pyramid Global Hospitality Full time

    About UsPyramid Global Hospitality is a leading hospitality company that operates a portfolio of award-winning, premium-brand hotels in vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life.Job SummaryWe are seeking a skilled and friendly Front Desk Agent to join our team at Wayfinder Waikiki. As a...

  • Front Desk Representative

    1 month ago

    Honolulu, Hawaii, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key ResponsibilitiesDeliver exceptional guest service by greeting and assisting guests with a...

  • Front Desk Manager

    1 month ago

    Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at The Ritz-Carlton Oahu Turtle Bay. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and maximizing departmental financial performance.Key ResponsibilitiesAssist the Front Office Manager in administering...

  • Front Desk Coordinator

    1 month ago

    Honolulu, Hawaii, United States HiEmployment Staffing Services Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at HiEmployment Staffing Services. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and candidates, while also ensuring the smooth operation of our front desk.Key...

  • Front Desk Representative

    4 weeks ago

    Honolulu, Hawaii, United States Surgery Partners Full time

    Surgery Partners is seeking a highly skilled and compassionate Front Desk/Business Office Representative to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Key responsibilities include greeting patients, performing check-in procedures, and...

  • Front Desk Representative

    3 weeks ago

    Honolulu, Hawaii, United States Surgery Partners Full time

    Job Title: Front Desk/Business Office RepresentativeWe are seeking a highly organized and detail-oriented Front Desk/Business Office Representative to join our team at Surgery Partners.Job Summary:The ideal candidate will be responsible for providing exceptional patient service, managing front office operations, and maintaining accurate records.Key...

  • Front Desk Associate

    4 weeks ago

    Honolulu, Hawaii, United States Commander, Navy Installations Full time

    Job SummaryThis position is assigned to the Non-Appropriated Fund (NAF) Joint Base Pearl Harbor-Hickam Branch (N9); Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii (JBPHH); Honolulu, HI.Key ResponsibilitiesMaintain the security and privacy of all guests at all times.Provide a welcoming and positive experience for guests,...

  • Front Desk Representative

    4 weeks ago

    Honolulu, Hawaii, United States free-classifieds-usa Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Ritz-Carlton Residences, Waikiki Beach.Key Responsibilities:Process guest check-ins and check-outs efficiently and accurately.Manage guest payments and resolve any discrepancies.Provide exceptional customer service and respond to...