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Front Desk Manager

1 month ago

Honolulu, Hawaii, United States Marriott International Inc Full time
Job Summary

As a Front Desk Manager at Marriott International Inc, you will play a crucial role in ensuring exceptional customer service and maximizing financial performance in the Front Office department. You will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis, directing and working with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.

Key Responsibilities
  • Maintain high standards of guest satisfaction and employee engagement
  • Supervise and manage Front Desk staff, ensuring excellent customer service and adherence to company policies
  • Develop and implement strategies to improve Front Office operations and increase revenue
  • Collaborate with other departments to ensure seamless guest experience
  • Monitor and analyze key performance indicators to drive business growth
Requirements
  • High school diploma or equivalent required; 2 years of experience in guest services, front desk, or related field preferred
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent problem-solving and analytical skills
  • Proficiency in Microsoft Office and hotel management software
What We Offer

Marriott International Inc offers a competitive salary range of $74,000 to $92,000 annually, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.