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Front Desk Representative

1 month ago

Honolulu, Hawaii, United States Pyramid Global Hospitality Full time
About Us

Pyramid Global Hospitality is a leading hospitality company that operates a portfolio of award-winning, premium-brand hotels in vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life.

Job Summary

We are seeking a skilled and friendly Front Desk Agent to join our team at Wayfinder Waikiki. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities
  • Greet and welcome guests upon arrival, creating a positive first impression.
  • Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
  • Manage reservations, answer guest inquiries, and address complaints promptly.
  • Maintain a clean and organized front desk area.
  • Provide accurate information about the hotel, rooms, rates, and amenities.
  • Process payments and manage cash transactions accurately.
  • Coordinate with housekeeping and maintenance to ensure smooth operations.
  • Promote teamwork and contribute to a friendly, safe work environment.
What We Offer

We offer a competitive salary and benefits package, opportunities for career growth and advancement, a supportive and dynamic team environment, and ongoing training and development programs.

Requirements
  • A friendly and professional demeanor with excellent communication skills.
  • Strong organizational skills and attention to detail.
  • A passion for customer service with a positive, can-do attitude.
  • Ability to multitask and remain calm under pressure.
  • Previous experience in hospitality or customer service is a plus but optional.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Proficiency in hotel management software and Microsoft Office is a plus.