Warranty Claims Administrator

2 weeks ago


Elgin, Illinois, United States McGrath Honda Elgin Full time
Job Summary

McGrath Honda Elgin is seeking an experienced Warranty Administrator to manage all aspects of the dealership's warranty processing.

Key Responsibilities:
  • Process warranty claims in a timely and efficient manner.
  • Determine applicable labor operation codes, failed parts, and other data coding required to properly process warranty claims.
  • Review warranty paperwork to ensure proper documentation, in accordance with the manufacturer's Warranty Policies & Procedures Manual.
  • Reconcile warranty receivables with payments through the appropriate accounting schedules.
  • Review claims to confirm applicable warranty coverage, proper pricing, and necessary manufacturer authorizations have been obtained prior to submission.
  • Clarify concerns about complaints, causes, or corrections of warranty claims.
  • Resubmit rejected claims promptly or receive authorization from service management to write them off.
  • Stay informed of all factory recalls and bulletins.
  • Keep service managers well-informed on trends, documentation issues, etc.
  • Assist service advisors and technicians with warranty questions.
  • Assist with warranty audits and special projects as needed.
  • Complete all required warranty training courses.
Requirements:
  • Ability to work in a fast-paced environment.
  • Must be detail-oriented and have strong organizational skills.
  • Ability to effectively communicate verbally and in writing.
  • Positive attitude.
  • General knowledge of automotive parts and service processes.
  • Previous dealership experience.
  • Monday through Friday schedule with occasional Saturdays or Sundays as month-end close requires.
Benefits:
  • Competitive pay based on experience.
  • 401(k) (matching).
  • Health, Dental, Vision, Life, Cancer, and Accidental Insurance offered.
  • Paid Time Off.
  • Tenure Benefits awarded for length of employment.


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