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Automotive Service Operations Manager
2 months ago
Hopkins Ford is seeking a qualified and driven individual to take on the role of Service Manager. This position is ideal for a proactive professional looking to advance their career in a dynamic environment.
Key Responsibilities:
- Report directly to the Service & Parts Director, ensuring the service department achieves all financial and customer satisfaction objectives.
- Oversee warranty repairs and claims to ensure timely payment for the dealership.
- Monitor the condition and inventory of all tools and maintenance equipment.
- Set promotional service pricing to attract customers.
- Ensure compliance with all company policies and legal regulations.
- Manage a team of Service Advisors, Technicians, and Porters.
- Coordinate repairs for used vehicles, ensuring efficient processing through the shop.
Qualifications:
- Strong work ethic with the ability to operate independently.
- Experience managing in a fast-paced environment.
- Solid knowledge of automotive systems and repair processes.
- Positive and professional demeanor.
- Ability to handle high-volume workloads.
- Must pass a pre-employment background check and drug screening.
What We Provide:
- Comprehensive training and mentorship program.
- Medical, Dental, and Vision Plans.
- 401(k) Savings Plan.
- Basic Life Insurance.
- Employee discounts on products and services.
- Flexible scheduling options.
- Support for work-life balance.
