Experienced Warranty Claims Specialist

2 months ago


Elgin, Illinois, United States McGrath Honda Elgin Full time

McGrath Honda of Elgin is looking for a Skilled Warranty Administrator


We are currently in search of a qualified Warranty Administrator to enhance our operations. The ideal candidate will possess a proactive mindset, exceptional organizational abilities, and the capacity to work autonomously as well as collaboratively. Attention to detail and the ability to thrive in a dynamic environment are essential attributes.

Proficiency in computer systems is mandatory, along with prior experience in warranty administration and within an automotive dealership setting being highly desirable.

As a Warranty Administrator, your primary responsibilities will encompass all facets of warranty processing for the dealership.

You will collaborate effectively with colleagues to guarantee the accuracy and completeness of all warranty claims submitted to the manufacturer.

Key responsibilities include, but are not limited to:

  • Timely processing of warranty claims
  • Identifying relevant labor operation codes, defective parts, and any additional data coding necessary for accurate warranty claim processing
  • Scrutinizing all warranty documentation to ensure compliance with the manufacturer's Warranty Policies & Procedures Manual
  • Reconciling warranty receivables with payments according to the appropriate accounting schedules
  • Verifying all claims to ensure applicable warranty coverage, correct pricing, and necessary manufacturer approvals are secured prior to submission
  • Addressing any questions regarding the complaint, cause, or resolution of a warranty claim
  • Promptly resubmitting rejected claims or obtaining authorization from service management to write them off
  • Staying updated on all factory recalls and bulletins
  • Keeping service managers informed about trends and documentation issues
  • Assisting service advisors and technicians with warranty inquiries
  • Supporting warranty audits and special projects as required
  • Completing all mandatory warranty training programs

Job Requirements:

  • Ability to operate in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Effective verbal and written communication skills
  • Positive demeanor
  • General understanding of automotive parts and service processes
  • Previous experience in a dealership setting
  • Availability for a Monday through Friday schedule with occasional weekend work as needed

Benefits:

  • Competitive compensation based on experience
  • 401(k) plan with matching contributions
  • Comprehensive Health, Dental, Vision, Life, Cancer, and Accidental Insurance options
  • Paid Time Off
  • Tenure-based benefits awarded for length of service


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