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Automotive Service Operations Leader

2 months ago

Elgin, Illinois, United States Hopkins Ford Full time
Position Overview

Hopkins Ford is seeking a skilled and driven individual to take on the role of Service Manager. This position is ideal for a proactive professional eager to advance their career in a dynamic environment.


Key Responsibilities:

  • Oversee the service department's performance, ensuring financial targets and customer satisfaction metrics are achieved.
  • Manage warranty repairs and claims to guarantee timely payments for the dealership.
  • Monitor the condition and inventory of all tools and maintenance equipment.
  • Set promotional service pricing to attract and retain customers.
  • Ensure compliance with all company policies and legal regulations.
  • Lead a team of Service Advisors, Technicians, and Porters to maintain operational efficiency.
  • Coordinate repairs for used vehicles, ensuring they are processed promptly.


Qualifications:

  • Strong work ethic with the ability to operate independently.
  • Experience in a fast-paced automotive service environment.
  • Comprehensive knowledge of automotive systems and repair processes.
  • Positive demeanor and high-volume mindset.
  • Must pass a pre-employment background check and drug screening.


What We Provide:

  • Comprehensive training and mentorship program.
  • Medical, dental, and vision insurance plans.
  • 401(k) savings plan.
  • Basic life insurance coverage.
  • Employee discounts on products and services.
  • Flexible scheduling options to promote work-life balance.