Lead Patient Access Representative
6 days ago
MercyOne is seeking a highly skilled and experienced Lead Patient Access Representative to join our team. As a key member of our patient access team, you will be responsible for managing daily operations, providing staff training and support, and ensuring compliance with our policies and procedures.
Key Responsibilities- Manage daily operations and provide technical support to staff
- Provide training and coaching to staff members
- Identify and resolve issues, and provide input on hiring and firing decisions
- Perform quality reviews and analysis to support internal controls and monitor employee performance
- Assist in staff development, retention, and selection
- High school diploma or G.E.D.
- Minimum six months of post-high school education required
- Associates degree preferred
- Minimum two years of internal patient registration, billing, or medical experience required
- Knowledge of medical terminology desired
- Customer service background required
- Working knowledge of computer operations and electronic interfaces required
- Previous lead or supervisory experience preferred
- Computer/PC experience/skills required
- Typing (40 words per minute) or data entry skills (50-60 keystrokes per minute) required
- Excellent communication skills, verbal and written, and interpersonal skills required
- Accuracy, attentiveness to detail, and time management skills required
- Education assistance offered
- Effective day one benefit package for positions 16 hours per week or greater
- Competitive wages, including weekend and night differentials
- Generous paid time off program
- Retirement savings program with employer match starting on day one
MercyOne is an EEO employer and all offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen, and post-offer exam.
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