Lead Patient Access Representative

6 days ago


Mason City, Iowa, United States MercyOne Full time
Job Summary

MercyOne is seeking a highly skilled and experienced Lead Patient Access Representative to join our team. As a key member of our patient access team, you will be responsible for managing daily operations, providing staff training and support, and ensuring compliance with our policies and procedures.

Key Responsibilities
  • Manage daily operations and provide technical support to staff
  • Provide training and coaching to staff members
  • Identify and resolve issues, and provide input on hiring and firing decisions
  • Perform quality reviews and analysis to support internal controls and monitor employee performance
  • Assist in staff development, retention, and selection
Requirements
  • High school diploma or G.E.D.
  • Minimum six months of post-high school education required
  • Associates degree preferred
  • Minimum two years of internal patient registration, billing, or medical experience required
  • Knowledge of medical terminology desired
  • Customer service background required
  • Working knowledge of computer operations and electronic interfaces required
  • Previous lead or supervisory experience preferred
Preferred Qualifications
  • Computer/PC experience/skills required
  • Typing (40 words per minute) or data entry skills (50-60 keystrokes per minute) required
  • Excellent communication skills, verbal and written, and interpersonal skills required
  • Accuracy, attentiveness to detail, and time management skills required
What We Offer
  • Education assistance offered
  • Effective day one benefit package for positions 16 hours per week or greater
  • Competitive wages, including weekend and night differentials
  • Generous paid time off program
  • Retirement savings program with employer match starting on day one

MercyOne is an EEO employer and all offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen, and post-offer exam.



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