Patient Access Coordinator

1 week ago


Mason City, Iowa, United States MercyOne Full time
Job Title: Patient Access Representative
Company: MercyOne North Iowa Medical Center

Employment Type: Full-time

Shift: 12 Hour Day Shift

Description:

Position Purpose:

The Patient Access Representative is responsible for greeting patients/family members, verifying demographic, clinical, financial, and insurance information during the registration process. This includes entering patient/guarantor information into the system, collecting signatures, processing physician orders, verifying insurance benefits, providing charge estimates, and collecting payments.

Key Responsibilities:

  • Validate and enter demographic, clinical, financial, and insurance information.
  • Inform patients of their liabilities and collect payments.
  • Obtain signed physician orders for tests and procedures.
  • Prepare identification labels and patient bracelets.

Requirements:

Education:
1. High school diploma required.
2. At least six months of post-high school education preferred.

Experience:
1. Minimum 1 year of experience in healthcare customer service preferred.

Skills and Competencies:
1. Annual competency assessment required.
2. Proficiency in English language.
3. Computer skills necessary.
4. Typing (40 words per minute) preferred.
5. Medical terminology knowledge desired.
6. Excellent verbal and written communication skills.

Benefits:

  • Education Assistance offered
  • Day 1 Benefit Package (Medical, Dental, Vision, etc.)
  • Competitive wages with differentials
  • Generous paid time off
  • Employer-matched Retirement Savings program

About MercyOne:

MercyOne North Iowa Medical Center is a leading healthcare provider in the region, serving over 260,000 population across 15 counties in Iowa and Minnesota. With a team of 3,000+ colleagues and 500+ healthcare professionals, it is the largest employer in the region. MercyOne Medical Group – North Iowa comprises over 25 primary care and specialty clinics.



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