Customer Relations Operations Manager
7 days ago
Job Title: Customer Relations Operations Manager
Job Summary:
We are seeking a highly skilled Customer Relations Operations Manager to join our team at LeafFilter North. As a key member of our operations team, you will be responsible for providing guidance, direction, and counseling to customers and employees to ensure the highest level of satisfaction possible while maintaining the highest possible profitability for our organization.
Key Responsibilities:
- Supervise and execute day-to-day management of a team of Regional Customer Relationship Managers to ensure proficiency
- Resolve escalating customer service issues in a timely fashion, ensuring customer satisfaction every step of the way
- Assist in the hiring and training of top talent on best practices for dispute resolution
- Develop and implement a strategic roadmap for improved customer experience
- Provide technical expertise to support the installation and product delivery to end customers
- Manage warranty registrations and claims
- Assist in the hiring of top talent for Customer Relationship Managers, including training a 20+ person department on best practices for dispute resolution
- Prepare monthly reports detailing service analytics and key performance measures
Requirements:
- Ability to work independently and within teams with a track record of successful customer dispute resolution
- Self-motivation, demonstrated initiative, and a natural problem/resolution acumen
- Excellent communication, grammar, creative writing, and listening skills
- Exceptional organizational and administrative skills
- Demonstrable appreciation and commitment to good customer relations
- Polite, confident, and outstanding telephone presence
- Demonstrated ability to adapt quickly to changing needs and priorities
- Proven success handling multiple assignments concurrently, timely, and professionally
What We Offer:
- Industry-leading compensation package
- Fully paid Medical, Dental, and Vision benefits after 90 days
- 401(k) Savings Plan
- Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
- Childcare benefits to support families
- Endless opportunity for growth and advancement
About Us:
LeafFilter North is a leading home improvement company that is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embodies our values of innovation, partnership, empowerment, and community involvement.
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