Customer Service Manager Trainee

10 hours ago

Hudson, New Hampshire, United States Hannaford Supermarkets Full time
Job Title: Customer Service Manager Trainee

Hannaford Supermarkets is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager Trainee. As a key member of our store operations team, you will be responsible for managing retail operations, building associate and customer relations, and promoting a strong culture in support of Hannaford's strategy.

Key Responsibilities:
  • Manage retail operations for assigned departments, making decisions that impact store associates, merchandise quality, and customer service.
  • Build associate and customer relations through effective communication, role modeling, and consistent use of available tools.
  • Ensure store conditions, including appearance, security, safety, and food safety, are consistently maintained at the highest level.
  • Accountable for proper control of company assets.
Requirements:
  • Foster a positive and inclusive environment to retain associates and customers.
  • Ensure all quality standards are met.
  • Manage department operations in accordance with established department standard practices.
  • Ensure the maintenance of the department's appearance and presentation.
  • Hire, train, and develop associates to meet department needs.
  • Attain departmental financial objectives.
  • Supervise performance of all duties and responsibilities of assigned department associates.
  • Role model outstanding friendly customer service.
  • Use good judgment in delegation, assignment, and follow-up required for efficient performance of the department.
  • Ensure maintenance of accurate records of production, shrink, sales, and inventory.
  • Must be able to meet physical requirements of the position, with or without reasonable accommodations.
  • Provide recognition of accomplishments and offer constructive counseling when necessary.
  • Treat all co-workers with fairness, dignity, and respect.
  • Ensure department associates are properly trained by certified trainers.
  • Ensure all company policies and procedures are followed as outlined.
  • Develop product knowledge in all areas of assigned department.
  • Use RF unit as needed.
  • Retrieve and organize assigned departments' product loads.
  • Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues.
  • Conduct performance appraisals on all department associates according to company standards.
  • Maintain effective work schedules to meet production and customer service standards as well as associate's personal needs.
  • Understand and use company tools such as MPP, financial reports, scheduling, ordering, and business information systems.
  • Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories.
  • Maintain solid communication in the department and throughout the organization.
  • Observe and ensure compliance with company sanitation, safety, and food safety standards.
  • Understand the causes and means for resolving and limiting shrink.
  • Have total understanding of the department's standard practice manual and Program Manuals for each assigned department's program.
  • Perform all other duties as assigned.
  • Strong understanding of store operations and total store merchandising techniques.
  • Excellent interpersonal, customer service, and communication skills.
  • Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances.
  • Desire and ability to lead and manage associates throughout multiple departments.
  • Department Manager or equivalent experience required.
  • College degree or equivalent preferred.
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation.
Physical Requirements:
  • Ability to use computers and other communication systems required to perform job functions.
  • Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly.
  • Meet established volume and fixed activity standards.
Equal Opportunity Employer:

Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth, and related conditions), age, veteran status, national origin, sexual orientation, gender identity, and gender expression, disability, or any other characteristic protected by law.

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