Customer Relations Specialist

4 days ago


CastletononHudson, New York, United States Orkin Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Specialist. As a key member of our customer service team, you will play a pivotal role in ensuring every customer has an exceptional experience with Orkin.

Key Responsibilities
  • Field incoming requests and schedule service visits to ensure timely and efficient delivery of our services.
  • Develop and maintain strong relationships with customers through effective communication and issue resolution.
  • Utilize our proprietary systems to track routes and optimize schedules, minimizing drive time and distance.
  • Apply expertise to schedule appointments for technicians, ensuring seamless coordination and customer satisfaction.
  • Monitor and update customer databases with accurate information, including call details and customer feedback.
  • Participate in quality assurance processes to ensure high standards of customer service.
What We Offer
  • A competitive hourly rate of $18.00 to $20.00.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
Requirements
  • Previous experience in customer service or sales is preferred.
  • Ability to work Monday through Friday, with some Saturdays.
  • High school diploma or equivalent required.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.

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