Customer Service Operations Manager

6 days ago


Hudson, United States Leaf Home Water Solutions Full time
Job Summary

We are seeking a highly skilled Customer Service Operations Manager to join our team at Leaf Home Water Solutions. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Supervise and execute day-to-day management of a team of customer service representatives to ensure high levels of customer satisfaction and service quality.
  • Resolve complex customer complaints and issues in a timely and professional manner.
  • Develop and implement strategic plans to improve customer relationships and increase customer loyalty.
  • Collaborate with cross-functional teams to identify and implement process improvements that enhance the customer experience.
  • Monitor and analyze customer feedback and metrics to identify trends and areas for improvement.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and partners.
  • Stay up-to-date with industry trends and best practices in customer service and operations management.
Requirements
  • 5+ years of experience in customer service or operations management.
  • Proven track record of delivering exceptional customer service and improving customer satisfaction.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Ability to analyze complex data and identify trends and areas for improvement.
  • Strong problem-solving and critical thinking skills, with the ability to make sound decisions in a fast-paced environment.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the home water solutions industry.


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