Information Technology Support Specialist
1 week ago
Salary: $55,000 - $70,000 + Overtime & Comprehensive Benefits
We are seeking a dedicated Information Technology Support Specialist to become an integral part of our innovative IT department. As a prominent Managed Service Provider (MSP), we are looking for a professional who possesses a strong enthusiasm for technology and excels in troubleshooting and problem resolution. This role offers the chance to engage with advanced technology, collaborate with a talented team, and contribute significantly to enhancing our clients' operational efficiency.
Key Responsibilities:
- Oversee and resolve issues related to client networks, hardware, and software applications.
- Deliver both onsite and remote technical support.
- Maintain detailed documentation of all tasks and issues addressed.
- Assist in network and server migrations, implement security measures, and perform desktop troubleshooting.
Required Technical Skills:
- Proficiency in Active Directory
- Experience with O365
- Knowledge of Windows Server
- Familiarity with Windows Services including GP, DHCP, DNS, and AD
- Understanding of Virtual Hosts
- Server Support expertise
- Experience with SonicWall, Ubiquiti, and networking
- WAN and LAN troubleshooting capabilities
Qualifications:
- 2-4 years of experience in a Managed Service Provider environment is preferred.
- Experience in configuring firewalls.
- Background in server construction.
- Self-driven with the ability to work autonomously.
- Strong collaborative skills with excellent organizational and time management abilities.
- Exceptional verbal and written communication skills.
- Prior experience in technology consulting.
- Willingness to learn and utilize AI tools.
Educational Background:
- Certifications such as MCP, A+, Network+ or equivalent experience are preferred.
Why Work With Us?
- Dynamic and collaborative work environment.
- Competitive salary with opportunities for overtime.
- Comprehensive health benefits package.
- IRA matching program.
- Paid vacation time.
- Opportunities for professional advancement and skill development.
3T Pro Inc. is a leading Managed Service Provider (MSP) catering to over 300 clients across the DFW Metroplex. We are more than just an IT service provider; we are a strategic ally committed to empowering businesses through comprehensive, proactive, and innovative IT solutions. Our offerings range from system monitoring and maintenance to advanced support and strategic planning, all aimed at optimizing system performance, reducing downtime, and fostering business growth. At 3T Pro, we do not merely address IT challenges; we provide the technological framework that enables our clients to concentrate on their core business operations.
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