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Technology Support Specialist
2 months ago
Job Summary
Morgan Lewis, a leading global law firm, is seeking a skilled Technology Support Analyst to join our team. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our desktop and laptop computer systems.
Key Responsibilities
- Provide technical support and troubleshooting for end-users and clients on technology-related issues and questions.
- Support the business needs of our attorneys, practice groups, and administrative departments by recommending appropriate applications and technologies.
- Develop and maintain a deep understanding of our firm's applications and systems, including Microsoft Office and other productivity software.
- Perform Level 2 support for practice-group-specific hardware and software, including software installations and upgrades.
- Collaborate with our IT team to resolve complex technical issues and provide creative solutions to end-users.
- Communicate effectively with end-users, attorneys, and staff to understand their technology needs and provide timely support.
- Participate in software pre-pilots, pilots, and roll-outs, and provide technical documentation and support as needed.
- Develop and maintain technical articles and knowledge base entries on identified issues, resolutions, and workarounds.
- Provide status reports and communicate with our manager to ensure timely resolution of technical issues.
- Perform detailed problem analysis and document issues and resolutions related to software or network issues.
- Collaborate with our Level 3 software and hardware engineers to escalate complex technical issues.
- Support the implementation and maintenance of our firm's technology infrastructure, including servers, applications, and network hardware.
- Deploy and support office telephone equipment and troubleshoot telephone issues.
Requirements
- Associate's degree (A.A) in a related field and minimum 3 years of experience in hardware and software support at a professional-services organization, or equivalent combination of education and experience.
- Strong problem-solving skills, written and verbal communication, and ability to adapt to change and balance competing demands.
- Advanced arithmetic skills and ability to read and interpret general business documents, instructions, and manuals.
- Ability to solve practical problems dealing with a variety of variables where little standardization may exist.
- Microsoft Office Certification and/or A+ Certification are preferred.
Equal Employment Opportunity
Morgan Lewis is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
