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Technology Support Specialist

2 months ago

Dallas, Texas, United States St. John's Episcopal School Full time
Job Summary

We are seeking a highly skilled and experienced Technology Support Specialist to join our team at St. John's Episcopal School. The successful candidate will provide technical support and expertise to ensure the smooth operation of our technology infrastructure, including hardware, software, and network systems.

Key Responsibilities
  • Technical Support
    • Provide timely and effective technical support to users regarding hardware, software, and network issues.
    • Troubleshoot and resolve technical problems efficiently and effectively.
    • Install, configure, and maintain software, computer systems, printers, and other hardware.
    • Collaborate with other IT staff to ensure seamless operation of technology infrastructure.
    • Image, deploy, and manage day-to-day use of school-owned iPads and PCs.
  • Help Desk and Inventory Lead
    • Manage and prioritize help desk tickets to ensure timely resolution of issues.
    • Maintain accurate records of hardware and software inventory as well as documentation of communication with consultants and support companies.
    • Help coordinate equipment repairs, replacements, and purchases as needed.
    • Oversee the deployment and disposal of IT assets according to organizational policies.
    • Develop and implement procedures for inventory management and help desk operations.
  • A/V Research and Implementation
    • Collaborate with Director of Events and key stakeholders to assess A/V requirements for various projects and events.
    • Plan and execute the setup of audiovisual equipment for events.
    • Research, test, and recommend upgrades and enhancements to improve A/V quality.
  • Budget and Resource Management
    • Assist the Technology Department with research and planning for new purchases.
    • Identify cost-saving opportunities while maintaining service quality.
    • Procure necessary resources within budget constraints.
  • Technology Training
    • Conduct one-on-one or group training sessions as needed.
    • Educate users on best practices for technology usage and security measures.
    • Develop and contribute to departmental training materials, resources, and knowledgebase.
    • Customize training content based on user needs and skill levels.
Requirements
  • Proficient in Microsoft Windows and iOS platforms; experience with Microsoft 365, Intune, and Azure is advantageous.
  • Familiarity with Mobile Device Managers (MDM) is preferred.
  • Possess a high level of technical aptitude.
  • Strong communication, interpersonal, research, and problem-solving skills.
  • Understanding of network infrastructures and basic TCP/IP networking.
  • Comfortable working with individuals of varying skill levels, including adults and children.
  • Bachelor's degree or equivalent technical certifications or experience is required.
Growth Mindset
  • Demonstrate a commitment to personal and professional growth.
  • Embrace feedback and apply it to professional development.
  • Foster collaboration and community by networking with peers in local and national independent and Episcopal schools.
  • Actively seek training, webinars, conferences, and professional development opportunities to remain current with emerging technologies and best practices.
  • Engage with local and national independent and Episcopal schools accrediting associations.
Work Environment
  • Primarily works in standard office conditions.
  • Capable of occasionally lifting items weighing up to 40 lbs.
  • Adaptable to a dynamic environment with varied challenges and deadlines.
  • Able to maintain focus despite interruptions.
  • Willingness to work flexible hours to meet project deadlines and support events outside regular hours, including mornings, evenings, or weekends.