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IT Support Specialist
2 months ago
Overview
Visium Resources, Inc. is seeking qualified candidates for the role of IT Support Specialist. This position is a contract opportunity.
Role Summary
The IT Support Specialist will engage in moderately complex analytical, technical, and administrative tasks related to the planning, design, and implementation of both new and existing computing systems. This role involves providing daily consultation, instruction, troubleshooting, and problem resolution for users regarding hardware, software, network, and associated computer systems and devices. The specialist will assess, review, and uphold the organization’s standards for computer hardware and software.
Key Responsibilities:
- Install, configure, and ensure optimal performance of all end-user hardware and software, peripheral devices, and mobile technology in accordance with established standards.
- Monitor and respond to service center inquiries, offering end-user training on equipment and software usage.
- Collaborate with clients to diagnose and resolve simple to moderately complex issues, applying solutions and advising on necessary hardware and software to fulfill business requirements.
- Ensure seamless integration of end-user hardware, software, and related devices with various systems, including file servers, email servers, and application servers.
- Create, execute, and troubleshoot basic to moderately complex scripts, batch files, or installation processes.
- Conduct moderately complex troubleshooting across multiple technology platforms.
- Coordinate with technical staff and clients to identify and resolve client issues under the guidance of a technical lead.
- Review licensing concerns and conduct software and hardware audits throughout the organization, providing compliance reports and assessments.
- Offer on-call support as required, available 24/7 (rarely exceeding 40 hours per week).
