Branch Manager
7 days ago
Pacific Office Automation, a leading provider of document imaging and technology solutions, is seeking a highly skilled Technical Service Manager to oversee the technical operations of our Medford, Oregon branch.
Key ResponsibilitiesLead a team of Mechanical, Network, and Managed IT Technicians to ensure seamless delivery of technical services to our customers.
Coordinate field, shop, and dispatch activities to optimize branch performance and maintain industry-standard profit margins.
Develop and implement strategies to enhance customer retention, service quality, and budget management.
3-5 years of experience in the copier/printer repair industry, with a proven track record of success.
Prior experience managing a team of 10+ service employees, with a strong focus on leadership and development.
Minimum 3 years of experience in a management or supervisor role, with a demonstrated ability to recruit, motivate, and train technical staff.
Strong analytical and problem-solving skills, with the ability to evaluate cost of operation and establish work assignment benchmarks.
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Ability to set compensation structure standards and establish processes and procedures to improve efficiency and bottom-line results.
Ability to manage a team of approximately 30 technical staff individuals and hold them accountable for territory integrity, response time, daily calls, and incompletes.
Opportunities for advancement and growth into leadership roles.
A team-player environment with a focus on collaboration and mutual respect.
A comprehensive benefits package, including medical, dental, vision, and life insurance plans.
A matched 401(k) plan and FSA/HSA programs.
PTO, vacation, and sick leave policies.
Pacific Office Automation is an equal employment opportunity employer, committed to creating a diverse and inclusive work environment. We celebrate our employees' differences and believe that diversity makes us stronger.
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