Branch Manager

7 days ago


Medford, Oregon, United States Pacific Office Automation Full time
Job Overview

Pacific Office Automation, a leading provider of document imaging and technology solutions, is seeking a highly skilled Technical Service Manager to oversee the technical operations of our Medford, Oregon branch.

Key Responsibilities
  • Lead a team of Mechanical, Network, and Managed IT Technicians to ensure seamless delivery of technical services to our customers.

  • Coordinate field, shop, and dispatch activities to optimize branch performance and maintain industry-standard profit margins.

  • Develop and implement strategies to enhance customer retention, service quality, and budget management.

Requirements
  • 3-5 years of experience in the copier/printer repair industry, with a proven track record of success.

  • Prior experience managing a team of 10+ service employees, with a strong focus on leadership and development.

  • Minimum 3 years of experience in a management or supervisor role, with a demonstrated ability to recruit, motivate, and train technical staff.

  • Strong analytical and problem-solving skills, with the ability to evaluate cost of operation and establish work assignment benchmarks.

  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

  • Ability to set compensation structure standards and establish processes and procedures to improve efficiency and bottom-line results.

  • Ability to manage a team of approximately 30 technical staff individuals and hold them accountable for territory integrity, response time, daily calls, and incompletes.

What We Offer
  • Opportunities for advancement and growth into leadership roles.

  • A team-player environment with a focus on collaboration and mutual respect.

  • A comprehensive benefits package, including medical, dental, vision, and life insurance plans.

  • A matched 401(k) plan and FSA/HSA programs.

  • PTO, vacation, and sick leave policies.

Our Commitment to Diversity and Inclusion

Pacific Office Automation is an equal employment opportunity employer, committed to creating a diverse and inclusive work environment. We celebrate our employees' differences and believe that diversity makes us stronger.



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