Technical Service Director

7 days ago


Medford, Oregon, United States Pacific Office Automation Full time
Job Overview

Pacific Office Automation, a leading provider of document imaging and technology solutions, is seeking a highly skilled Technical Service Manager to oversee the technical operations of our Medford, Oregon branch.

Key Responsibilities
  • Lead a team of Mechanical, Network, and Managed IT Technicians to ensure seamless delivery of technical services to our customers.

  • Coordinate field, shop, and dispatch activities to optimize branch performance and maintain industry-standard profit margins.

  • Develop and implement strategies to enhance customer retention, service quality, and budget management.

Requirements
  • 3-5 years of experience in the copier/printer repair industry, with a proven track record of success.

  • Prior experience managing a team of 10+ service employees, with a focus on recruitment, motivation, and training.

  • Minimum 3 years of experience in a management or supervisor role, with a strong ability to evaluate cost of operation and establish work assignment benchmarks.

  • Strong leadership skills, with the ability to motivate and train technical staff to achieve exceptional results.

  • Excellent problem-solving abilities, with a self-starter mentality and a focus on process improvement.

  • Ability to manage a team of approximately 30 technical staff individuals, with a focus on territory integrity, response time, and daily calls.

What We Offer
  • Opportunities for advancement and growth into leadership roles.

  • A team-player environment with a focus on collaboration and mutual respect.

  • Competitive compensation and benefits package, including medical, dental, vision, and life insurance plans.

  • 401k matching program and PTO, vacation, and sick leave policies.

  • FSA/HSA programs and a commitment to diversity and inclusion.



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