Service Branch Operations Manager

2 weeks ago


Medford, Oregon, United States Penske Transportation Solutions Full time

Key Responsibilities:

  • Oversee the scheduling of preventive maintenance, ensuring quality standards and customer satisfaction are met.
  • Address and resolve customer grievances related to services, products, or staff interactions.
  • Recruit, train, and assess team members to enhance performance.
  • Ensure that all team members comprehend the organization's goals and objectives.
  • Collaborate with company executives to devise strategies and procedures aimed at boosting sales, broadening market reach, and fostering business growth.
  • Supervise team members involved in sales, inventory management, cash reconciliation, or specialized services.
  • Assist staff in executing challenging or complex tasks effectively.
  • Organize and prepare work schedules, assigning specific responsibilities to team members.
  • Participate in company meetings to share product insights and synchronize work efforts with other departments.
  • Compile sales and inventory reports for management and budgeting purposes.
  • Develop pricing strategies in line with profitability objectives.
  • Engage in additional projects and tasks as directed by management.

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