Service Delivery Manager
2 months ago
**Job Summary**
We are seeking a highly skilled and experienced Branch Service Manager to join our team at Penske Transportation Solutions. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our branch, including managing preventative maintenance scheduling, quality, and customer satisfaction.
**Key Responsibilities**
- Manage and oversee the maintenance and repair of company vehicles and equipment to ensure optimal performance and minimize downtime.
- Develop and implement strategies to improve customer satisfaction and loyalty, including responding to customer complaints and concerns.
- Recruit, train, and evaluate personnel to ensure they have the skills and knowledge necessary to perform their duties effectively.
- Collaborate with company officials to develop and implement processes and procedures to improve sales, expand markets, and promote business growth.
- Supervise and direct associates engaged in sales, inventory management, and customer service activities.
- Assist staff with difficult or complicated duties and provide guidance and support as needed.
- Plan and prepare work schedules and assign tasks to associates to ensure efficient use of resources.
- Attend company meetings and conferences to stay informed about company initiatives and best practices.
- Prepare and submit sales and inventory reports to management and budget departments.
- Develop and implement pricing policies to ensure profitability and competitiveness.
**Requirements**
- 3+ years of experience in a management or supervisory role in a transportation or logistics company.
- Proven track record of improving customer satisfaction and loyalty.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Strong analytical and problem-solving skills.
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