Bilingual Resident Relocation Coordinator

7 days ago

Worcester, Massachusetts, United States Housing Opportunities Unlimited Full time
Job Overview

Housing Opportunities Unlimited (HOU) is seeking a highly skilled and compassionate Relocation Coordinator to join our team. As a key member of our Relocation team, you will be responsible for overseeing the daily relocation tasks required while working closely with residents to prepare and assist them with all required relocation activities.

Responsibilities

  • Conduct surveys of residents to understand their relocation needs and preferences.
  • Participate in resident and community meetings to discuss relocation process and resident relocation rights and benefits.
  • Prepare and distribute notices to affected households regarding the relocation program.
  • Provide relocation counseling and assistance in compliance with applicable Federal, State, and/or local regulations.
  • Coordinate flow of information between HOU, Property Management, the Client, and each Resident.
  • Provide weekly and monthly reports to Client, Director, and Development team.
  • Notify residents of their move date and provide ongoing contact and support to ensure they are prepared to move.
  • Check-in with residents at least 30 days prior to move and then at 3-, 2-, and 1-week, and 72-, 48- and 24- hours prior to move date.
  • Provide assistance with arranging for moves, including packing/unpacking assistance, utility disconnection and reconnection, completing change of address forms (if applicable) for households desiring such assistance.
  • Schedule, coordinate, and supervise moves and other associated tasks, such as pest inspection, unit turnover, etc.
  • Work closely with construction, property management, development, and moving contractors to ensure residents have vacated their units in accordance with the demolition/renovation and relocation schedule.
  • Establish procedures for minimizing resident property damage, including inventorying furniture and taking photos/video, and serve as initial point of contact regarding resident claims of damage/loss.
  • Interphase with resident's family/friends and/or social services staff to ensure seamless provision of services and/or to address obstacles to relocation.
  • Represent HOU to local, state, federal agencies, the private housing industry, and community groups as necessary.
  • Participate in weekly supervision and scheduled site meetings with the APM.
  • Ensure relocation files contain required documentation and data tracking system is updated regularly.
  • Complete all tasks identified in site work plan and perform other duties as assigned.
  • Identify and respond to special needs (i.e., outstanding utility balances, poor credit history, criminal backgrounds, etc.) and accommodation issues, such as need for handicap-accessible unit, roll-in shower, 1st floor unit, extra bedroom for personal care attendant, etc.
  • Counsel and assist households who are wholly/partially ineligible for relocation benefits due to immigration status.
  • Provide information regarding local childcare and transportation options as well as other social services and amenities in the new neighborhoods to facilitate successful transition for relocated households.
  • Assist households with school-aged children with school transfer process, as needed.
  • Coordinate with Section 8 Department regarding unit inspections and other leasing procedures (only if applicable).
  • Convene info sessions and/or provide information on how to be a good neighbor, overview of Section 8 process (if applicable), budgeting/energy conversion, how to work with private landlords/comply with private leases/handle utility and maintenance problems, conduct a housing search.
  • Assist residents with good standing requirements regarding rent payment and housekeeping by setting up and conducting budgeting and housekeeping workshops, referring residents for financial assistance, etc.

Requirements

  • Fluent Bilingual speaker (Spanish).
  • Experience in relocation services, social services, customer service, or other similar fields.
  • Excellent customer service and interpersonal skills.
  • Must have valid driver's license.
  • Able to work with diverse populations and to communicate effectively with numerous stakeholder groups including staff, clients, and residents.
  • Ability to work under strict time constraints and on a variety of projects and tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Understands the importance of team and can be an integral and effective team member.
  • (If supervising staff) Ability to lead and organize staff.
  • Self-directed, able to work independently and multitask.
  • A positive attitude and a propensity to learn and take on more tasks and responsibilities.
  • Knowledge of Microsoft Word, Excel, and Google Docs, as well as Database applications.
  • Ability to be a creative problem-solver.
  • (If specific language required due to resident population) Able to provide interpreting and written translations.
  • Excellent organizational skills

What We Offer

HOU offers a competitive salary and provides a comprehensive benefits package including health, health reimbursement account (HRA), FSA, life, vision, dental, disability insurance, educational assistance, paid time off and sick leave, flexible work schedule, and a 401K retirement plan. HOU is an Equal Opportunity Employer.

EEO Statement

HOU is an equal opportunity employer. We actively seek a diverse staff that is reflective of the community we serve.

It is the policy of HOU to provide an equal employment opportunity to all employees and applicants for employment without regard to race, sex, sexual orientation, gender identity or expression, color, creed, religion, national origin, age, disability, marital status, parental status, family medical history or genetic information, political affiliation, military service or any other non-merit based factor in accordance with all applicable laws, directives, and regulations of federal, state and city entities.

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