Bilingual Relocation Coordinator

4 days ago

Worcester, Massachusetts, United States Housing Opportunities Unlimited Full time
Job Summary

Housing Opportunities Unlimited (HOU) is seeking a highly skilled and compassionate Relocation Coordinator to join our team. As a key member of our relocation team, you will play a vital role in ensuring that residents are treated fairly and experience minimum physical and emotional stress during the relocation process.

Key Responsibilities:

  • Oversee and participate in the surveying of residents to understand their relocation needs and preferences.
  • Provide relocation counseling and assistance in compliance with applicable Federal, State, and/or local regulations.
  • Coordinate the flow of information between HOU, Property Management, the Client, and each Resident.
  • Prepare and distribute notices to affected households regarding the relocation program.
  • Assist residents with arranging for moves, including packing/unpacking assistance, utility disconnection and reconnection, and completing change of address forms.
  • Schedule, coordinate, and supervise moves and other associated tasks.
  • Work closely with construction, property management, development, and moving contractors to ensure residents have vacated their units in accordance with the demolition/renovation and relocation schedule.
  • Establish procedures for minimizing resident property damage.
  • Interphase with residents, family/friends, and/or social services staff to ensure seamless provision of services.
  • Represent HOU to local, state, federal agencies, the private housing industry, and community groups as necessary.
  • Participate in weekly supervision and scheduled site meetings with the APM.
  • Ensure relocation files contain required documentation and data tracking system is updated regularly.

Requirements:

  • Experience in relocation services, social services, customer service, or other similar fields preferred.
  • Excellent customer service and interpersonal skills.
  • Able to work with diverse populations and communicate effectively with numerous stakeholder groups.
  • Ability to work under strict time constraints and on a variety of projects and tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Understands the importance of team and can be an integral and effective team member.
  • Bilingual in Spanish.
  • Ability to provide interpreting and written translations.
  • Excellent organizational skills.

What We Offer:

HOU is an Equal Opportunity Employer and is committed to creating a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

About HOU:

Housing Opportunities Unlimited (HOU) works in a diverse range of affordable and mixed-income public and subsidized housing and specializes in assisting tenants and residents that are in transition due to major redevelopment, renovation, or renovation-in-place construction projects in their communities. HOU's mission is to ensure that residents are treated fairly and experience minimum physical and emotional stress during the relocation process while ensuring that our clients' projects are completed in a timely and cost-effective manner.

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