Hotel Guest Services Representative

3 weeks ago


Miami, Florida, United States AccorHotel Full time

Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at AccorHotel. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide warm and welcoming service to all guests, responding to their needs and requests in a timely and professional manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency in all transactions.
  • Manage guest room assignments, including handling room discrepancies and special requests.
  • Coordinate with the housekeeping department to ensure seamless service delivery.
  • Maintain a high level of knowledge about hotel services, amenities, and promotions to provide guests with personalized recommendations.
  • Resolve guest complaints and concerns in a professional and courteous manner.
  • Work closely with other departments to ensure seamless service delivery and guest satisfaction.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Previous experience in a similar role, preferably in a hotel or hospitality setting.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


  • Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at top hotels like the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.Our focus on the hotel...


  • Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at top hotels like the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.Our focus on the hotel...


  • Miami, Florida, United States Faena hotel Full time

    The FAENA WayAt FAENA Hotel, we're dedicated to providing exceptional guest experiences. As a Rooms Reservations Specialist, you'll play a vital role in ensuring that our guests feel welcome and taken care of.Key ResponsibilitiesMaintain accurate knowledge of hotel policies and procedures.Process guest room reservations, cancellations, and changes in a...

  • Bell Captain

    3 weeks ago


    Miami, Florida, United States Newport Beachside Hotel & Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced Bell Captain to join our team at Newport Beachside Hotel & Resort. As a Bell Captain, you will be responsible for leading a team of dedicated bellpersons, providing exceptional service to our guests, and ensuring a seamless and efficient flow of luggage, packages, and guest belongings.Key...


  • Miami Beach, Florida, United States 1 Hotel South Beach Full time

    At 1 Hotel South Beach, we are seeking a skilled Customer Service Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.The ideal candidate will have a minimum of 1 year of experience in customer-facing roles,...


  • Miami Beach, Florida, United States Hampton Inn Miami Beach Full time

    Job Title: Guest Services AgentJob Summary:We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Hampton Inn Miami Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Guest Service: Greet...


  • Miami Beach, Florida, United States The Gates South Beach Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at The Gates Hotel South Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide warm and welcoming service to all...


  • Miami Beach, Florida, United States Loews Hotel & Resorts Full time

    At Loews Miami Beach Hotel, we're redefining the art of hospitality. Our newly renovated property boasts all-new touchpoints, ensuring an unforgettable experience for our guests. As a Room Service Attendant, you'll be part of a dynamic team that delivers exceptional service with a personal touch. Key responsibilities include providing attentive service,...


  • Miami Beach, Florida, United States Loews Hotel & Resorts Full time

    Job SummaryAs a Room Service Server with Loews Hotel & Resorts, you will be responsible for preparing and delivering room service trays to guests. This role requires attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesPrepare room service trays with food, beverages, and linens as...


  • Miami, Florida, United States Hotel Management and Consulting Full time

    Customer Service Representative OpportunityHotel Management and Consulting, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Guest Attendant. This part-time role is responsible for providing exceptional service to our guests, ensuring a positive and memorable experience.Key Responsibilities:Provide exceptional customer...


  • Miami Beach, Florida, United States Hampton Inn Miami Beach Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Hampton Inn Miami Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide warm and welcoming service to all guests,...


  • Miami, Florida, United States Gale Hotels Full time

    Job OverviewGale Hotels is seeking a highly skilled Overnight Guest Services Manager to oversee the front desk operations during the night shift. This role is responsible for ensuring exceptional guest experiences and efficient hotel operations.Key ResponsibilitiesSupervise and train front desk staff during overnight shifts to ensure seamless guest...


  • Miami Beach, Florida, United States Loews Hotel & Resorts Full time

    Room Service ServerAt Loews Hotel & Resorts, we are seeking a skilled Room Service Server to join our team. As a Room Service Server, you will be responsible for preparing and delivering food and beverages to our guests in a timely and efficient manner.Key Responsibilities:Prepare and preset room service trays and carts as required throughout the...

  • Hotel Ambassador

    3 weeks ago


    Miami Beach, Florida, United States Loews Hotel & Resorts Full time

    Key Responsibilities:Familiarize guests with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures.Provide local information on dining, shopping, and entertainment options.Ensure a warm, friendly, and professional greeting for all guests.Requirements:Familiarity with hotel operations and...


  • Miami, Florida, United States AccorHotel Full time

    Job SummaryWe are seeking a highly motivated and organized Lead Guest Services Coordinator to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, ensuring seamless operations, and contributing to the overall success of our hotel.Key ResponsibilitiesGuest Service Excellence:...

  • Guest Service Agent

    4 weeks ago


    Miami Beach, Florida, United States Sonesta International Hotels Full time

    Job SummaryThe Guest Services Agent is a vital member of the hotel team, responsible for delivering exceptional service to our guests. As the first point of contact, you will represent the Sonesta brand and ensure a seamless experience for our guests.Key ResponsibilitiesProvide exceptional service to guests, responding to their needs and resolving any issues...

  • Hotel Valet Attendant

    4 weeks ago


    Miami, Florida, United States Towne Park Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Associate to join our team at Towne Park. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.Key ResponsibilitiesProvide friendly and attentive service to guests,...


  • Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job SummaryThe Pool and Beach Attendant will be responsible for delivering exceptional customer service to guests in a professional, courteous, and efficient manner.Key ResponsibilitiesPresent menu, answer questions, and make suggestions regarding food, beverage, and service.Engage with guests, hold professional conversations, and provide a welcoming...


  • Miami Beach, Florida, United States Fontainebleau Florida Hotel, LLC Full time

    Job Title: Front Office RepresentativeAt Fontainebleau Florida Hotel, LLC, we are seeking a highly organized and detail-oriented Front Office Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless check-in and check-out...


  • Miami, Florida, United States Miami Hotel and Residences Full time

    Job Title: Hotel Engineering ManagerAt Miami Hotel and Residences, we are seeking a highly skilled and experienced Hotel Engineering Manager to join our team. The successful candidate will be responsible for overseeing the maintenance and upkeep of the hotel and its facilities, including mechanical, electrical, and plumbing systems.Key...