Hotel Guest Services Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at AccorHotel. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Provide warm and welcoming service to all guests, responding to their needs and requests in a timely and professional manner.
- Process guest check-ins and check-outs, ensuring accuracy and efficiency in all transactions.
- Manage guest room assignments, including handling room discrepancies and special requests.
- Coordinate with the housekeeping department to ensure seamless service delivery.
- Maintain a high level of knowledge about hotel services, amenities, and promotions to provide guests with personalized recommendations.
- Resolve guest complaints and concerns in a professional and courteous manner.
- Work closely with other departments to ensure seamless service delivery and guest satisfaction.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Previous experience in a similar role, preferably in a hotel or hospitality setting.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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