Resident Services Coordinator

3 hours ago


Miami, Florida, United States KW Property Management, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Resident Services Coordinator to join our team at KW Property Management, LLC. The successful candidate will be responsible for providing exceptional customer service to residents and guests, ensuring a seamless and enjoyable experience in our community.

Key Responsibilities
  • Provide exceptional customer service to residents and guests, responding to their needs and concerns in a timely and professional manner.
  • Manage the front desk operations, including scheduling, communication, and coordination with other departments.
  • Assist with resident communications, including email, phone, and in-person interactions.
  • Coordinate with office administrative staff to maintain and update resident information in our database.
  • Follow all policies and procedures, including emergency response protocols.
  • Perform other duties as assigned by management.
Requirements
  • Previous experience in a similar position and in a similar setting, such as a hotel.
  • High school diploma or equivalent required; a 2-year or above college degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with residents, guests, and staff.
  • Strong grasp of generally used computer applications, including MS Office Suite.
  • Ability to learn and utilize specialized hospitality and related software.
Working Conditions

The Resident Services Coordinator will work in a fast-paced, dynamic environment, interacting with residents, guests, and staff on a regular basis. The position requires excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment.



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