Guest Service Representative

2 weeks ago

Miami Beach, Florida, United States Sonesta International Hotels Full time
Job Summary

The Guest Service Agent is a key member of the hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations. As the first point of contact for guests, this role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities

  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner, responding to guest inquiries and resolving issues efficiently.
  • Process all cash and credit card transactions accurately, adhering to established procedures and maintaining the security of cash and credit card transactions.
  • Responsible for maintaining the security of guest information and adhering to all local laws and regulations.
  • May book guest reservations, process cancellations, and revisions, ensuring seamless communication with guests and other departments.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control, and release guest safe-deposit boxes.
  • Comply with federal, state, and local laws regarding health, safety, and alcohol services.
Requirements and Qualifications

  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver's license required.
Benefits

Sonesta International Hotels offers a comprehensive benefits package, including medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, and accident insurance.

  • Guest Services Representative

    4 weeks ago

    Miami Beach, Florida, United States Target Full time

    About TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, talent development, and community investment.Job SummaryWe're seeking a highly skilled Guest Services Representative to...

  • Guest Service Representative

    4 weeks ago

    Miami, Florida, United States Buffalo Run Casino & Resort Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Buffalo Run Casino & Resort. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.Key ResponsibilitiesProvide accurate and efficient cashier services to...

  • Concerts Guest Services Representative

    4 weeks ago

    Miami Beach, Florida, United States Live Nation Entertainment Full time

    Job SummaryLive Nation Entertainment is a global leader in live entertainment, and we're seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. In this role, you will be responsible for delivering exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.Key...

  • Guest Service Representative Fulltime Overnight

    3 weeks ago

    Miami Beach, Florida, United States free-classifieds-usa Full time

    Guest Service Representative Fulltime OvernightWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at AC Hotel Miami Beach. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds our guests'...

  • Guest Services Representative

    4 weeks ago

    Miami Beach, Florida, United States Hampton Inn Miami Beach Full time

    Job Title: Guest Services AgentJob Summary:We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Hampton Inn Miami Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Guest Service: Greet...

  • Guest Services Representative

    2 weeks ago

    Miami Beach, Florida, United States Highgate Hotels Full time

    Job Title: Guest Services AgentWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Highgate Hotels.Job Summary:The Guest Services Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong attention to detail,...

  • Guest Services Representative

    4 days ago

    Miami Beach, Florida, United States Hampton Inn Miami Beach Full time

    Job Title: Guest Services AgentJob Summary:We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Hampton Inn Miami Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Guest Service: Greet...

  • Guest Services Representative

    3 days ago

    Miami Beach, Florida, United States Hampton Inn Miami Beach Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Hampton Inn Miami Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide warm and welcoming service to all guests,...

  • Guest Services Representative

    3 days ago

    Miami Beach, Florida, United States The Gates South Beach Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at The Gates Hotel South Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide warm and welcoming service to all...

  • Guest Service Representative

    4 weeks ago

    Miami Beach, Florida, United States Sonesta International Hotels Full time

    Job DescriptionThe Guest Services Agent is a vital member of the hotel team, responsible for delivering exceptional service to our guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Key Responsibilities:Register guests, issue room keys, and provide information on hotel services and room...

  • Guest Service Representative

    3 weeks ago

    New Smyrna Beach, Florida, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to guests during their hotel stay. This includes responding to guest requests, predicting and meeting their needs, and providing information and services at the front desk.Duties and ResponsibilitiesAnswer incoming telephone calls professionally and respond...

  • Guest Service Agent

    2 days ago

    Miami Beach, Florida, United States Sonesta International Hotels Full time

    Job SummaryThe Guest Services Agent is a vital member of the hotel team, responsible for delivering exceptional service to our guests. As the first point of contact, you will represent the Sonesta brand and ensure a seamless experience for our guests.Key ResponsibilitiesProvide exceptional service to guests, responding to their needs and resolving any issues...

  • Guest Service Representative

    3 days ago

    New Smyrna Beach, Florida, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is a key member of our hotel team, responsible for providing exceptional customer service to our guests. This role requires a strong ability to communicate effectively, think critically, and work collaboratively with others.Key ResponsibilitiesRespond to guest requests and concerns in a timely and professional...

  • Guest Services Representative

    1 month ago

    West Palm Beach, Florida, United States Drive Shack Inc. Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Guest Services Representative to join our team at Drive Shack Inc. As a Guest Services Representative, you will be responsible for creating a welcoming atmosphere for our guests, providing exceptional customer service, and ensuring a seamless experience for all visitors.Key ResponsibilitiesGuest...

  • Guest Service Representative

    1 week ago

    New Smyrna Beach, Florida, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to guests during their hotel stay. This role involves responding to guest requests, predicting and meeting their needs, and providing information and services at the front desk.Duties and ResponsibilitiesAnswer incoming telephone calls professionally and...

  • Guest Services Representative

    2 months ago

    West Palm Beach, Florida, United States Drive Shack Inc. Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Guest Services Representative to join our team at Drive Shack Inc. As a Guest Services Representative, you will be responsible for creating a welcoming atmosphere for our guests, providing exceptional customer service, and ensuring a seamless experience for all visitors.Key ResponsibilitiesGuest...

  • Guest Services Representative

    2 weeks ago

    Fernandina Beach, Florida, United States AEG Full time

    About S.A.F.E. ManagementS.A.F.E. Management is a specialized staffing company that provides guest services, security, and crowd management solutions for sports facilities and events in North Florida.Job SummaryWe are seeking highly motivated and enthusiastic individuals to join our team as Guest Services Representatives. As a key member of our team, you...

  • Guest Services Representative

    4 days ago

    West Palm Beach, Florida, United States Drive Shack Inc. Full time

    Job Title: Guest Services RepresentativeDrive Shack Inc. is a leading owner and operator of golf-related leisure and entertainment businesses focused on bringing people together through competitive socializing. As a Guest Services Representative, you will be responsible for creating an inviting atmosphere for guests entering the venue, and providing detailed...

  • Hotel Guest Service Representative

    4 weeks ago

    Daytona Beach, Florida, United States Shaner Hotel Group Full time

    Hotel Guest Service Representative **Job Summary** We are seeking a highly motivated and detail-oriented Hotel Guest Service Representative to join our team at the Fairfield Inn Daytona Beach. As a key member of our housekeeping team, you will be responsible for ensuring the highest level of cleanliness and guest satisfaction in our hotel...

  • Guest Services Representative

    3 weeks ago

    Miami, Florida, United States AccorHotel Full time

    Job Title: Guest Services AgentJoin our team at Novotel Miami Brickell as a Guest Services Agent and be part of a dynamic and customer-focused environment.About the Role:We are seeking a highly motivated and organized individual to provide exceptional guest service and support to our hotel guests. As a Guest Services Agent, you will be responsible for...