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Guest Service Representative

2 months ago

Miami, Florida, United States Buffalo Run Casino & Resort Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Buffalo Run Casino & Resort. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.

Key Responsibilities
  • Provide accurate and efficient cashier services to guests, including redeeming winning tickets and completing all necessary paperwork.
  • Make changes for guests and exchange casino tokens or redeem coupons as needed.
  • Maintain a zero-balance cash drawer at the end of each shift.
  • Prepare and forward all paperwork to accounting in a timely manner.
  • Learn the duties and responsibilities of the vault clerk to perform vault services for guests and employees.
  • Become knowledgeable of and comply with Title 31 regulations and departmental procedures.
  • Report all variances to the shift supervisor.
  • Promptly and tactfully respond to guest requests and complaints, communicating all guest complaints and suggestions to the Lead Guest Services Representative.
  • Responsible for securing and maintaining monies and other items of cash value.
  • Be familiar with casino events and promotions to accurately inform guests.
  • Comply with tip reporting procedures.
  • Obtain and maintain a gaming license.
Requirements
  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • Computer skills required.
  • Previous cash handling and customer service experience preferred.
Work Requirements

This is a part-time position with varying shifts, including 6am-2pm and 10pm-6am. The ideal candidate will have problem-solving skills, effective communication skills, and the ability to work in a fast-paced environment.