Caregiver Staffing Specialist

2 weeks ago

Washington Highlands Washington DC, United States Open Systems Healthcare Full time

Position Overview:

Oversee the daily functions of the branch office, focusing on the coordination of caregiver staffing and scheduling, customer service, human resources, and providing support to the clinical team as necessary.

Responsible for enhancing branch staffing by delivering exceptional customer service, managing incoming inquiries, and ensuring client satisfaction.

Key Responsibilities:

  • Supervise and manage the performance of field staff, including establishing expectations, providing guidance, and implementing corrective actions to uphold care quality and adequate staffing levels.
  • Manage cases within the branch to ensure exemplary care aligns with the company's mission for each client.
  • Address client grievances and complaints with thorough documentation and a focus on their concerns, resolving issues while maintaining high-quality customer service.
  • Handle caregiver complaints with careful documentation and attention to their concerns, resolving issues while ensuring excellent customer service.
  • Respond to initial incident reports by asking detailed questions to uncover root causes of issues.
  • Coordinate the staffing of client shifts in accordance with their care plans.
  • Maintain the company's electronic health record system to guarantee quality care and accurate documentation of actions involving the company, clients, and caregivers.
  • Ensure effective interpersonal and relationship management between field staff and clients.
  • Perform additional duties as assigned by the OSH representative.
  • Adhere to Open Systems Healthcare's Policies and Procedures.
Comply with Federal, State, and local laws and regulations related to home care services.

Requirements

Required Qualifications:

  • Previous experience in customer service is preferred.
  • Evidence of Tuberculosis screening in accordance with CDC guidelines.
  • Must possess a reliable means of transportation.
  • Basic proficiency in Microsoft Office applications.
  • Teamwork: Collaborates effectively with others to achieve collective goals.
  • Accountability: Takes personal responsibility for the quality and timeliness of work, achieving results with minimal oversight.
  • Conscientiousness: Demonstrates a strong work ethic and effective interpersonal management.
  • Motivation: Focuses on achieving results and desired outcomes efficiently.
  • Complex Problem Solving: Capable of resolving challenging or intricate issues.
  • Commitment to Continual Learning: Shows dedication to ongoing learning and self-improvement.

Preferred Competencies:

  • Ability to thrive in a fast-paced work environment.
  • Effective communication skills for interacting with all organizational levels.
  • Focus on client needs and satisfaction.

Client Needs:

Anticipate, comprehend, and respond appropriately to the needs of both internal and external clients to meet or exceed their expectations within the organization's framework.


  • Ability to manage confidential information in compliance with HIPAA regulations.
  • Capacity to handle sensitive information calmly and professionally.
  • Leadership skills to drive change and innovation.
  • Proficient in managing multiple tasks daily and utilizing time efficiently.
  • Strong public relations abilities, interpersonal skills, and a professional telephone demeanor.
  • Resourcefulness and attention to detail.
  • Effective interpersonal communication skills.

Work Environment and Physical Demands:

  • Employees may encounter various conditions at client sites.
  • Travel may exceed 50% of the time, depending on branch needs.
  • Travel is primarily local during business hours, with some potential for out-of-area and overnight travel.
  • Ability to perform tasks requiring physical activity, including light to medium lifting and extensive self-positioning.

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