Food and Beverage Operations Manager

6 days ago

Washington, Washington, D.C., United States Donohoe Full time

Job Summary

We are seeking a highly skilled and experienced Food and Beverage Operations Manager to join our team at Donohoe Hospitality Services. As a key member of our hotel's management team, you will be responsible for overseeing the daily operations of our food and beverage department, ensuring exceptional guest satisfaction and driving business growth.

Key Responsibilities

  • Supervise and manage the daily operations of the food and beverage department, including complimentary services and banquets.
  • Ensure that the level of quality and presentation meets our high standards on a daily basis.
  • Personally respond to all guests' comments and complaints to ensure timely resolution.
  • Train staff for job competency and ensure they are aware of hotel policies and procedures, including service standards and brand requirements.
  • Monitor department performance to ensure all brand requirements are being met on a daily basis.
  • Review standards to ensure the department is operating within brand and hotel requirements.
  • Deal with staff inquiries and issues in a timely and professional manner.
  • Responsible for training, supervising, and monitoring food sanitation and safety procedures in the kitchen and dining area.
  • Collaborate with the sales department and housekeeping department to ensure banquets are handled according to BEO requirements and to the guest's satisfaction.
  • Demonstrate positive leadership characteristics, inspiring employees to meet and exceed standards and guest expectations.
  • Responsible for training, management, development, and evaluation of all food and beverage employees.
  • Ensure compliance with all hotel and brand policies and procedures, as well as, local, state, and federal laws and regulations.

Requirements

  • Previous food and beverage experience.
  • Previous supervisor experience.
  • Certificate in Food Sanitation a plus.

Skills and Abilities

  • Clear verbal and written communication skills.
  • Certified food handler.
  • Ability to work in a fast-paced and high-volume environment.
  • Ability to motivate and train employees in guest services.

Additional Responsibilities

  • Adhere to all work rules, policies, and procedures established by the hotel.
  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands.

Benefits and Perks

Donohoe Hospitality Services offers a comprehensive benefits package, including health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts, and more. *Minimum 32 hours/week to qualify.

Compensation

$22.00 per hour

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