Client Success Manager

6 days ago

Jacksonville, Florida, United States Editech Staffing Full time
Job Description

Overview

Editech Staffing is seeking a seasoned Enterprise Client Solutions Manager to join its growing team and oversee the delivery of cutting-edge AI solutions to our Enterprise clients. This key role requires limited travel for client meetings and events.

About Us

Editech Staffing is a Data Science product and services company that specializes in AI solution development, machine learning, and advanced analytics for a variety of use cases, industries, and customers across the United States.

Our Mission

We strive to deliver an exceptional customer experience through cutting-edge technology offerings, creative custom problem-solving, and rapid delivery of our modeling, analytics, and automation assets to meet our customers' needs.

Essential Functions and Responsibilities

Client Relationship Management

  • Build and manage strong relationships with executives and decision-makers at our Enterprise-sized clients.
  • Act as a trusted advisor, deeply understanding each client's unique business and technical needs and challenges.
  • Collaboratively deliver customized AI solutions that address their strategic objectives and drive quantifiable results.
  • Proactively identify, recommend, and negotiate expansion opportunities for existing clients, fostering revenue growth and service utilization.

Solution Delivery Excellence

  • Own the entire client services lifecycle, from proposal development and project initiation to successful implementation and ongoing support.
  • Work in partnership with our cross-functional teams of data scientists, engineers, and AI practitioners to ensure on-time, on-budget delivery of high-quality solutions.
  • Collaborate with the Editech Staffing Shared Services teams and the client on project scope, timelines, and resources to maximize efficiency and client satisfaction.
  • Communicate effectively and transparently with clients, keeping them informed of progress and proactively addressing any concerns.

Leadership and Strategic Impact

  • Work together with Editech Staffing Shared Services teams to foster a collaborative and high-performing culture.
  • Contribute to the development and execution of strategic initiatives for the Client Services team and Editech Staffing.
  • Provide valuable insights on market trends, competitor landscape, and opportunities for business growth.

Qualifications

  • A minimum of a bachelor's degree is required, preferably in Business Administration, Communication, or another relevant field.
  • 2+ years of experience in managing client relationships and delivering complex technology solutions within the Enterprise IT or Data Science sectors.
  • Proven track record of success in building and maintaining strong relationships with executives and key decision-makers.
  • Ability to understand complex systems and business processes, and to articulate this information to technical and business stakeholders.
  • Deep understanding of the challenges and opportunities facing Enterprise businesses in the digital age.
  • Experience leading change with cross-functional teams in a fast-paced, results-oriented environment.
  • Excellent communication, presentation, and interpersonal skills.
  • Disciplined, organized, operates with integrity and humility.
  • Strong analytical and problem-solving skills.
  • Observant of client/team dynamics (strong emotional intelligence)
  • Can handle pressure, deadlines, stressful situations (stays calm)
  • Ability to manage multiple priorities and deadlines effectively.
  • Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment.
  • Experience with Agile methodologies a plus.

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