Current jobs related to Senior Client Success Manager, iGaming - Jacksonville, Florida - PAYSAFE

  • Customer Success Manager, iGaming Industry

    4 weeks ago

    Jacksonville, Florida, United States Skrill Full time

    About the RolePaysafe Limited, a leading payments platform, is seeking a Customer Success Manager to join its team and support the growth of its iGaming business. This role is based in London and offers a hybrid work environment, with a blend of in-office and remote working days.Key ResponsibilitiesDevelop and maintain strong, long-lasting customer...

  • Enterprise Client Success Manager

    1 month ago

    Jacksonville, Florida, United States Editech Staffing Full time

    Job Title: Enterprise Client Success ManagerAt Editech Staffing, we are seeking a highly skilled Enterprise Client Success Manager to join our team. As a key member of our Client Services team, you will be responsible for cultivating and expanding long-term, strategic partnerships with Enterprise clients.Key Responsibilities:Cultivate Strong Partnerships:...

  • Enterprise Client Success Manager

    2 weeks ago

    Jacksonville, Florida, United States Editech Staffing Full time

    Job Title: Enterprise Client Success ManagerAs an Enterprise Client Success Manager at Editech Staffing, you will play a critical role in cultivating and expanding long-term, strategic partnerships with Enterprise clients. Your deep understanding of their business challenges will position you as a trusted advisor, enabling you to deliver tailored AI...

  • Enterprise Client Success Manager

    1 month ago

    Jacksonville, Florida, United States Editech Staffing Full time

    Job Title: Enterprise Client Success ManagerAt Editech Staffing, we're seeking a highly skilled Enterprise Client Success Manager to join our team. As a key member of our Client Services team, you'll play a critical role in cultivating and expanding long-term, strategic partnerships with Enterprise clients.Key Responsibilities:Cultivate Strong Partnerships:...

  • Enterprise Client Success Manager

    7 days ago

    Jacksonville, Florida, United States Editech Staffing Full time

    Role OverviewCultivate and expand long-term, strategic partnerships with Enterprise clients as a key member of the Editech Staffing team. Reporting to the VP of Client Services (Enterprise), you will take on a leadership role in delivering tailored AI solutions that propel client growth and innovation.Key ResponsibilitiesCultivate Strong PartnershipsDevelop...

  • Senior IT Infrastructure Project Manager

    2 weeks ago

    Jacksonville, Florida, United States Fanatics, Inc. Full time

    We are seeking an experienced and dynamic Senior IT Infrastructure Project Manager to oversee the planning, execution, and successful delivery of large-scale IT infrastructure projects.Key Responsibilities:Lead and manage the planning, execution, monitoring, and control of multiple infrastructure projects simultaneously, using Agile methodologies.Create and...

  • Client Success Manager

    2 months ago

    Jacksonville, Florida, United States Editech Staffing Full time

    Job DescriptionOverviewEditech Staffing is seeking a seasoned Enterprise Client Solutions Manager to join its growing team and oversee the delivery of cutting-edge AI solutions to our Enterprise clients. This key role requires limited travel for client meetings and events.About UsEditech Staffing is a Data Science product and services company that...

  • Senior Manager, Global Payroll Specialist

    2 weeks ago

    Jacksonville, Florida, United States Fanatics Full time

    Job Title: Senior Manager, Global PayrollFanatics is seeking a seasoned Senior Manager, Global Payroll to oversee and manage payroll operations for our diverse and geographically dispersed workforce.Key Responsibilities:Ensure accurate and timely payroll processing, compliance with local and international payroll regulations, and continuous improvement of...

  • Senior IT Infrastructure Project Manager

    2 weeks ago

    Jacksonville, Florida, United States Fanatics, Inc. Full time

    Job SummaryWe are seeking an experienced and dynamic Senior IT Infrastructure Project Manager to oversee the planning, execution, and successful delivery of large-scale IT infrastructure projects. The ideal candidate will have a strong background in IT infrastructure management, project management, and team leadership. The Sr. IT Infrastructure Project...

  • Implementation Consultant

    2 weeks ago

    Jacksonville, Florida, United States ADP Full time

    About the RoleWe are seeking a highly skilled Implementation Consultant to join our team at ADP. As a key member of our Client Services team, you will be responsible for implementing our Human Capital Management (HCM) solutions for clients, ensuring a seamless and successful experience.Key ResponsibilitiesPartner with clients to understand their business...

  • Senior Caregiver

    4 weeks ago

    Jacksonville, Florida, United States Senior Helpers Full time

    About the RoleWe are seeking a compassionate and dedicated Senior Caregiver to join our team at Senior Helpers. As a Senior Caregiver, you will have the opportunity to make a meaningful difference in the lives of our clients, providing them with the care and support they need to live independently in their own homes.Key ResponsibilitiesProvide companionship...

  • Senior Client Relationship Manager

    2 weeks ago

    Jacksonville, Florida, United States Urban SDK Full time

    At Urban SDK, we're committed to delivering exceptional customer experiences. As our ideal candidate, you'll be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and driving long-term partnerships.Key ResponsibilitiesDevelop and execute strategic plans to grow and retain client accountsCollaborate...

  • Senior Behavior Analyst for Academic Success

    5 days ago

    Jacksonville, Florida, United States Bilingual Therapies Full time

    At Bilingual Therapies, we are seeking a seasoned Senior Behavior Analyst to join our team in Jacksonville, NC.Job OverviewThis is an exciting opportunity to make a meaningful impact in the lives of K-12 students in our community. As a Senior Behavior Analyst, you will be responsible for supporting students' behavioral development and academic success while...

  • Senior Preconstruction Manager

    7 days ago

    Jacksonville, Florida, United States Stellar Full time

    The Senior Preconstruction Manager at Stellar is responsible for overseeing all preconstruction activities, ensuring the successful planning and execution of projects before they break ground. This role involves collaborating with various stakeholders, including clients, architects, engineers, and subcontractors, to develop accurate budgets, schedules, and...

  • Senior Client Services Manager, Managed Cloud Solutions

    1 week ago

    Jacksonville, Florida, United States Fidelity National Information Services Full time

    Job SummaryWe are seeking a Senior Client Services Manager to join our team at Fidelity National Information Services. In this role, you will be responsible for ensuring excellent and consistent rapport with our clients.Key ResponsibilitiesAct as the primary liaison for the service side of the client relationship, including escalation, effective oversight of...

  • Senior Client Services Manager, Managed Cloud Solutions Expert

    1 week ago

    Jacksonville, Florida, United States Fidelity National Information Services Full time

    About the Role:We are seeking a highly skilled Senior Client Services Manager to join our team at Fidelity National Information Services. As a Senior Client Services Manager, you will be responsible for ensuring excellent and consistent rapport with our clients. You will act as the primary liaison for the service side of the client relationship, including...

  • Senior IT Project Manager

    2 weeks ago

    Jacksonville, Florida, United States Mindlance Full time

    Job SummaryThe IT Project Senior Manager plays a pivotal role in the success of our projects, overseeing the management of projects and contributing to the goals and key results of the Regulatory and Strategic Delivery function. This individual sets and holds standards around which others will operate, requiring an in-depth understanding of how areas...

  • Certified Nursing Assistant

    3 weeks ago

    Jacksonville, Florida, United States Amada Senior Care Full time

    Job Title: Certified Nursing AssistantAmada Senior Care is seeking a compassionate and skilled Certified Nursing Assistant to join our team.Job Summary:We are looking for a dedicated and caring individual to provide high-quality care to our clients. As a Certified Nursing Assistant, you will be responsible for assisting clients with daily living activities,...

  • Global Payroll Operations Manager

    3 weeks ago

    Jacksonville, Florida, United States Fanatics Full time

    Job Title: Senior Manager Global PayrollFanatics is seeking an experienced and dedicated Senior Manager Global Payroll to oversee and manage payroll operations for our diverse and geographically dispersed workforce.Key Responsibilities:Ensure accurate and timely payroll processing, compliance with local and international payroll regulations, and continuous...

  • Insurance Advisor

    2 months ago

    Jacksonville, Florida, United States American Senior Benefits Full time

    {"title": "Insurance Advisor Role Overview", "content": "At American Senior Benefits, we're driven by a culture of grit, drive, empathy, and energy. If these values resonate with you, we'd love to explore how you can contribute to our mission.We're a leading insurance marketing group, backed by Integrity, and we're committed to putting people back in the...

Senior Client Success Manager, iGaming

2 months ago

Jacksonville, Florida, United States PAYSAFE Full time
About Paysafe
Paysafe (NYSE: PSFE) is a premier payments platform with a robust history of serving merchants and consumers in the global entertainment sectors. Our mission is to facilitate seamless connections and transactions between businesses and consumers through our industry-leading capabilities in payment processing, digital wallets, and online cash solutions. With over 25 years of experience in online payments and an annual transactional volume of $140 billion, Paysafe operates with approximately 3,200 employees across more than 12 countries, connecting businesses and consumers through 260 payment types in over 40 currencies worldwide. Our integrated platform is designed for mobile-initiated transactions, real-time analytics, and the convergence of brick-and-mortar and online payments. For more information, please visit our website.

Your career begins here. Join us in building and delivering innovative payment solutions.

Position Overview
Paysafe is in search of a Customer Success Manager to enhance our expanding North America iGaming division. This role offers a hybrid work environment, allowing for a combination of in-office and remote work. As a Customer Success Manager, you will be tasked with cultivating enterprise customer relationships from the moment of contract signing through the implementation and delivery phases, ensuring that customer needs are met and that there are no obstacles hindering the processing of anticipated activity volumes. Your focus will be on problem-solving, managing escalations, addressing daily requirements, ensuring high levels of client satisfaction, and mitigating any concerns to foster retention and loyalty.

This position will also involve assessing both short-term and long-term client goals, collaborating closely with Sales and Account Management teams to identify opportunities for new products and services. Key responsibilities include:
  • Establishing and nurturing strong, enduring customer relationships
  • Gaining a comprehensive understanding of customer needs and expectations
  • Ensuring timely and successful delivery of solutions aligned with customer objectives
  • Identifying growth opportunities within existing customer accounts and coordinating with the Account Management team
  • Collaborating with internal teams to guarantee customer satisfaction and retention
  • Providing technical support and guidance to customers, including communication regarding incidents affecting the enterprise customer group
  • Generating monthly performance reports for clients or internal stakeholders
  • Monitoring customer feedback and addressing inquiries and concerns
  • Staying informed about product developments and updates
Requirements
  • A minimum of five years of experience in customer success management or a related role, with a proven record of enhancing customer satisfaction and retention; experience in the payments or iGaming sectors is advantageous
  • Familiarity with payment platforms and technologies, such as Nuvei, Worldpay, Stripe, PayPal, Square, etc., along with the ability to troubleshoot and resolve technical issues; understanding of the payments landscape is essential
  • Exceptional communication skills
  • Ability to influence stakeholders and present data effectively
  • Knowledge of best practices and trends in customer success, including customer journey mapping and feedback collection
  • Commercial awareness, with experience in understanding contracts and fee structures, and opportunities for revenue optimization
  • Demonstrated ability to collaborate with cross-functional teams, including sales, marketing, product, and engineering, to ensure alignment and deliver value to customers
Life at Paysafe:
At Paysafe, we believe in the power of collaboration. Being part of our team means joining over 3,200 professionals dedicated to driving our business forward while supporting your personal and professional development.

Our culture emphasizes humility, trust, autonomy, a commitment to excellence, strong team cohesion, urgency, a desire to learn, and the pursuit of impactful goals.

Equal Employment Opportunity Paysafe is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination of any kind based on ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all recruitment and employment terms and conditions. If you require any reasonable adjustments, please inform us. We are eager to assist and look forward to your application.