Customer Service Associate
2 weeks ago
Position Overview: As a vital member of our customer service team, you will engage with clients daily, assisting with transactions and fostering positive interactions regarding pawned items such as jewelry, electronics, and musical instruments. Your role will contribute to creating a welcoming and respectful atmosphere that distinguishes us from our competitors.
Key Responsibilities:
- Deliver exceptional customer service by warmly greeting clients and engaging with them both in-person and over the phone.
- Facilitate sales, loans, and extensions efficiently.
- Execute opening and closing procedures for the store.
Career Development: At EZCORP, we prioritize your professional growth. Start your journey with a comprehensive 5-week paid training program, leading to a potential promotion and pay increase. Further your expertise through our Pawnbroker Certification Program, with opportunities to advance to Lead Pawnbroker and Store Manager roles.
Compensation and Benefits: We offer competitive wages commensurate with experience, alongside a range of benefits including:
- Free Health Insurance (select plans)
- Monthly performance-based bonuses
- 401(k) plan with company matching
- Generous paid time off and holiday pay
- Employee discounts
Qualifications: The ideal candidate will possess a high school diploma or GED, with prior experience in customer service, retail, or cashier roles. Strong communication skills, the ability to work independently and collaboratively, and a commitment to upholding company policies are essential. Knowledge of commonly pawned items and bilingual abilities are advantageous.
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Customer Service Coordinator
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Customer Service Associate
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Sales and Service Associate
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Sales Associate
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Server Associate
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