Service Team Member

6 days ago


Pasadena, Texas, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.

Key Responsibilities
  • Customer Service: Provide friendly and attentive service to customers, answering questions and resolving issues in a timely and professional manner.
  • Store Recovery: Maintain a clean and organized store environment, including merchandise recovery and maintenance.
  • Merchandise Duties: Assist with truck unloading, stocking, and planogram processes to ensure accurate and efficient inventory management.
  • Checkout Experience: Provide a fast and friendly checkout experience, executing cash handling to standards.
  • Omni Channel Processes: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes to ensure seamless customer experience.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals and maintain a positive store environment.
Requirements
  • Physical Requirements: Ability to remain standing for long periods of time, move throughout the store, and lift heavy boxes and access high shelves by ladder or similar equipment.
  • Work Environment: Public retail store setting with climate-controlled areas and some outdoor work if assigned to retrieve shopping carts or unload trucks.
Preferred Qualifications
  • Retail and Customer Service Experience: Previous experience in retail or customer service is preferred.
What We Offer

Michaels Stores is committed to providing a positive and inclusive work environment. We offer competitive pay, opportunities for growth and development, and a comprehensive benefits package.



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