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Customer Service Ambassador

2 months ago

Pasadena, Texas, United States U-Haul Full time
About the Role

U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our customers, and contributing to the overall success of our operations.

Key Responsibilities
  • Customer Service: Assist customers with U-Haul products and services, providing solutions to their needs and resolving any issues that may arise.
  • Equipment Management: Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient processing.
  • Equipment Maintenance: Clean and inspect equipment on the lot, including checking fluid levels, to ensure it is in good working condition.
  • Education and Training: Participate in ongoing continuous education through U-Haul University, staying up-to-date on products and services to provide expert advice to customers.
Requirements
  • Valid Driver's License: Possess a valid driver's license and maintain a good driving record.
  • High School Diploma: Have a high school diploma or equivalent.
Work Environment

The work environment involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning yourself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.