Customer Care Associate

2 weeks ago


Pasadena, Texas, United States Palmer Distribution Services Inc Full time

Join our dynamic team at Palmer Distribution Services Inc, where we are committed to delivering exceptional service. We are on the lookout for motivated individuals who value stability and growth in their careers.

As a Customer Service Representative, you will enjoy a competitive starting salary ranging from $17.00 to $18.00 per hour, based on your experience and expertise. This is a direct-hire position, ensuring you become a valued member of our team from day one.

We recognize the importance of benefits, and therefore, we offer a comprehensive package that includes:

  • Medical, Dental, and Vision coverage
  • Life insurance options, including critical illness and disability policies
  • 401k retirement savings plan
  • Paid holidays and time off
Additionally, we provide:
  • Opportunities for career advancement and professional development
  • Weekly pay with direct deposit
Key Responsibilities:
  • Accurately process customer orders in alignment with company and client specifications.
  • Handle invoicing and verify rates as per contractual agreements.
  • Address customer inquiries and complaints promptly, escalating issues to management when necessary.
  • Investigate inventory discrepancies as required.
  • Maintain positive relationships with clients through effective communication via email and phone.
  • Adhere to established company policies and procedures.
  • Collaborate with team members to achieve productivity targets.
  • Perform additional tasks as assigned by management.
Qualifications:
  • A minimum of 2 years of experience in customer service, preferably in logistics or third-party logistics.
  • Flexibility in work hours, including the ability to work early, late, or on weekends as needed.
  • Proficient in multiple warehouse management systems.
  • Detail-oriented with strong mathematical skills.
  • Proficient in Microsoft Office Suite.
  • High school diploma or GED required.
  • Ability to communicate effectively in English, both written and spoken.
Why Choose Palmer Distribution Services Inc?

At Palmer Distribution Services Inc, we pride ourselves on our commitment to excellence in service. Our employees are the foundation of our success, and we uphold values of service, trust, integrity, and respect in all our interactions. We believe in fostering a supportive environment for both our customers and our team members, ensuring that everyone feels valued and respected.

Palmer Distribution Services Inc is an Equal Opportunity Employer.

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