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Customer Service Coordinator

2 months ago

Pasadena, Texas, United States Weeks Service Company Full time
Job Overview

Weeks Service Company is a leading provider of HVAC and plumbing services, and we are seeking a highly skilled Customer Service Coordinator to join our team in League City, TX.

We pride ourselves on delivering exceptional customer service, and our associates are our most valuable resource. To succeed in this role, you must have a strong customer service attitude, excellent interpersonal skills, and the ability to interact with all types of customers.

Key Responsibilities:

  • Scheduling and dispatching HVAC and plumbing technicians by reviewing and optimizing routes
  • Answering incoming phone calls from existing customers and providing exceptional customer service
  • Entering ticket information into the computer system correctly
  • Creating dispatch numbers for all parts ordered and following up on part orders
  • Scheduling appointments for part installation

Requirements:

  • Minimum of one year of dispatching experience in a high-paced environment
  • Professional appearance and excellent communication skills
  • Strong customer service skills and ability to work as part of a team
  • Ability to plan and schedule work rather than just react
  • Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling/dispatch software

What We Offer:

  • Competitive salary and incentive plans
  • 100% paid medical and dental benefits for you and your family
  • Paid vacation and holidays
  • Profit-sharing opportunities

We are committed to providing a positive and supportive work environment where our associates can grow professionally, personally, and financially. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.