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Customer Service Representative

2 months ago

Pasadena, Texas, United States Palmer Distribution Services Inc Full time
Job Description

Job Title: Customer Service Representative - Logistics Expert

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Palmer Distribution Services Inc. As a key member of our logistics team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring accurate order processing.

Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Order Processing: Process customer orders accurately and efficiently, ensuring compliance with company and customer requirements.
  • Inventory Management: Research and resolve discrepancies in inventory, ensuring accurate stock levels and minimizing losses.
  • Communication: Maintain effective communication with customers, colleagues, and management to ensure seamless operations.
  • Problem-Solving: Analyze and resolve complex customer complaints, escalating issues to management as needed.

Requirements:

  • Experience: Minimum 2 years of customer service experience in logistics or a related field.
  • Technical Skills: Proficient in multiple warehouse management systems and Microsoft Office Suite.
  • Education: High school diploma or equivalent required.
  • Language: Fluent in English, both written and spoken.

About Us:

Palmer Distribution Services Inc. is a leading provider of logistics services, handling commodities such as hazardous chemicals, non-hazardous chemicals, food grade, and other general commodities. We offer specialized services to our customers, including customized reporting, labeling, repackaging, and more.

Our Values:

  • Service: We prioritize exceptional customer service, ensuring our customers receive the highest level of support.
  • Trust: We build trust with our customers, employees, and partners through transparency, reliability, and integrity.
  • Integrity: We maintain the highest standards of ethics and morality in all our business dealings.
  • Respect: We treat our customers, employees, and partners with respect and dignity, fostering a positive and inclusive work environment.