Intake Coordinator

2 days ago


Chicago, Illinois, United States Lutheran Social Services of IL Full time
Job Title: Central Intake Coordinator

Lutheran Social Services of Illinois (LSSI) is a leading provider of social services in the state of Illinois. We are seeking a highly skilled Central Intake Coordinator to join our team.

Job Summary:

The Central Intake Coordinator will be responsible for responding to all intake inquiries, completing initial screenings for new clients, and scheduling initial intake appointments with the appropriate programs. This is a hybrid position that requires excellent communication and organizational skills.

Key Responsibilities:
  • Respond to incoming calls from potential clients seeking services
  • Refer clients that do not meet criteria for LSSI services to care coordination for evaluation and linkage to additional resources
  • Verify benefits and match insurance coverage to the appropriate service or provider
  • Maintain superior knowledge of LSSI programs and alternative community resources
  • Manage influx of new clients and program size, especially for inpatient programs
  • Proficient use of electronic health record and client tracking systems
Requirements:
  • Bachelor's degree in counseling, social work, or related human service field
  • Master's degree preferred
  • Some experience in social services field preferred
  • Bilingual fluency in Spanish preferred
  • Team-oriented
  • Excellent communication, organization, presentation, and computer skills
Benefits:
  • Competitive salary based on relevant education, experience, and licensure
  • Opportunity for advancement
  • Comprehensive benefits package for full-time employees, including healthcare insurance, paid time off, and flexible hours

LSSI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.


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