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Home Care Intake Coordinator

2 months ago

Chicago, Illinois, United States Broad Street Home Care Full time
Intake Specialist Position

Broad Street Home Care is seeking a skilled Intake Specialist to join our team. As a key member of our Concierge Health Service, you will play a vital role in delivering exceptional care to our clients.

Key Responsibilities:
  • Client Engagement & Needs Assessment: Conduct thorough conversations with potential clients to understand their needs, preferences, and concerns.
  • Service Education & Guidance: Provide detailed information about our home care services, guiding clients through the options available to them.
  • Coordination & Referral Management: Collaborate with our team to facilitate assessments and referrals, ensuring clients are matched with appropriate services and caregivers.
  • Documentation & Record Keeping: Maintain accurate and confidential client records, ensuring compliance with company policies and regulations.
  • Follow-Up & Support: Engage in follow-up communications with potential clients to address any additional questions or concerns.
  • Brand Representation: Actively represent our company's values and commitment to quality care, promoting a positive image and fostering trust with potential clients and their families.
Requirements:
  • Communication Skills: Exceptional written and verbal communication skills, with an ability to convey complex information clearly and empathetically.
  • Proactive Problem-Solving: Ability to work independently, identify needs, and implement effective solutions.
  • Team Player: Willingness to step into various roles to support colleagues as needed.
  • Caregiver & Nursing Assessment: Expertise in evaluating caregiver and nursing skills and personalities to ensure a suitable match for each client's needs.
  • Professionalism & Accountability: As the primary point of contact for clients, you must respond promptly to ensure they receive the necessary support.

Broad Street Home Care is an equal opportunity employer, and we are a diverse and inclusive company where individuals bring a wide variety of experiences. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring.