Business Support Specialist

2 weeks ago


Edwardsville, Illinois, United States Aerotek Full time
Business Support Associate

Overview:

The Business Support Associate plays a crucial role in delivering exceptional assistance to clients, including contract personnel, program offices, and alternative delivery teams, from the moment an offer is accepted through the initiation and management of all onboarding processes. This position is client-facing and requires effective communication, problem-solving skills, and the ability to maintain general office operations through various channels such as phone, email, and in-person interactions.

Key Responsibilities:

  • Client Onboarding
    • Ensure that all client pre-employment requirements, documentation, policies, and onboarding materials are current and validated with Compliance teams.
    • Oversee the requirements for client onboarding packets (including authorization forms, drug tests, background checks, etc.) and update the Candidate Tracker with contractor information until candidate clearance is achieved.
  • Contractor Onboarding
    • Deliver outstanding customer service to guarantee a positive candidate experience.
    • Review and respond to onboarding triggers, ensuring the accurate and timely entry of candidate data and compliance documentation.
    • Document and communicate all interactions with candidates and contractors in a timely manner.
    • Coordinate contractor orientations, I-9 forms, and other onboarding necessities at the local office.
    • Assist with contractor training and certification requirements.
    • Manage background checks, drug testing, and medical screenings for contractors.
    • Ensure contractor adherence to essential E-Verify requirements.

Qualifications:

  • Exceptional written and verbal communication abilities.
  • Strong decision-making skills.
  • Capability to resolve complex issues and formulate practical solutions.
  • Detail-oriented with the ability to prioritize multiple tasks effectively.
  • Proficient time management skills with a focus on meeting deadlines.
  • Ability to cultivate relationships with internal partners both locally and corporately.
  • Minimum of 2 years of experience in customer service.
  • Associate's degree or two years of relevant experience in customer service.

About Aerotek:

Aerotek Inc. has been a leader in providing high-quality staffing and workforce management solutions for over 35 years. With a specialization in manufacturing, logistics, construction, aviation, and facility management, Aerotek collaborates with over 13,000 clients and 200,000 workers annually. Their people-centric approach connects talented individuals with meaningful employment and ongoing growth opportunities. Headquartered in Hanover, Maryland, Aerotek operates a network of more than 250 offices across North America, functioning under Allegis Group, a prominent global talent solutions provider.

The company values diversity and considers all applicants without regard to race, sex, age, religion, or other protected characteristics by law.

If you require a reasonable accommodation, please reach out to the designated Recruiter. Actalent is also an equal opportunity employer.



  • Edwardsville, Illinois, United States Aerotek Full time

    Business Support SpecialistOverview:The Business Support Specialist plays a crucial role in delivering exceptional assistance to clients, including contract personnel, corporate partners, program offices, and alternative delivery teams. This position is customer-oriented, focusing on facilitating client interactions, resolving issues, and overseeing general...


  • Edwardsville, Illinois, United States Aerotek Full time

    Overview: The Business Operations Support Specialist plays a crucial role in delivering exceptional assistance to our clients, which includes contract employees, corporate clients, program offices, and alternative delivery teams. This position is customer-facing and focuses on facilitating client interactions, resolving issues, and managing various...


  • Edwardsville, Illinois, United States Aerotek Full time

    Overview: The On-Site Business Support Associate plays a crucial role in ensuring that our clients, including contract employees and program offices, receive exceptional assistance from the moment an offer is accepted through the onboarding process. This position is client-facing and involves supporting customer interactions, resolving issues, and...


  • Edwardsville, Illinois, United States Enterprise Bank and Trust Full time

    Job Title:Marketing AssociateJob Summary:The Senior Marketing Specialist is responsible for partnering with the internal marketing and sales teams to project manage the creation and updates to materials and experiences to inform and influence local buying decisions and help track and organize marketing metrics to communicate to and deepen alignment with...


  • Edwardsville, Illinois, United States Brice Armstrong - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:As a Client Support Specialist at Brice Armstrong - State Farm Agent, you will play a pivotal role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your strong attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an...


  • Edwardsville, Illinois, United States Varsity Spirit, LLC Full time

    VARSITY SPIRIT, A VARSITY BRANDS COMPANY - LEADING THE WAY IN SCHOOL SPIRIT FOR CHEER, DANCE, AND BAND With over five decades of experience, Varsity Spirit stands as the premier global provider of spirit-related services, including cheerleading, dance teams, and performing arts. Our dedicated team of over 5,000 employees is committed to fostering school...


  • Edwardsville, Illinois, United States Varsity Spirit, LLC Full time

    VERSATILE SPIRIT, A VERSATILE BRANDS COMPANY - LEADING THE WAY IN SCHOOL SPIRIT FOR CHEER, DANCE, AND BAND For over five decades, Versatile Spirit has been the premier global provider of spirit-related services, encompassing cheerleading, dance teams, and performing arts. With a focus on safety, entertainment, and traditional school leadership, our...

  • IT Support Specialist

    2 weeks ago


    Edwardsville, Illinois, United States Varsity Spirit, LLC Full time

    VERSATILE SPIRIT, A DIVISION OF VERSATILE BRANDS - A LEADING FORCE IN SCHOOL SPIRIT ACROSS CHEER, DANCE, AND BAND For over five decades, Versatile Spirit has been the premier global provider of spirit-related services, encompassing cheerleading, dance teams, and performing arts. With a focus on safety, entertainment, and traditional school leadership,...


  • Edwardsville, Illinois, United States BankTalent HQ Full time

    Job SummaryThe Treasury Management Support Specialist II will work closely with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, and customers to provide support for commercial deposit and treasury management services. This role may act as a subject matter expert for Treasury Management.Key...


  • Edwardsville, Illinois, United States Brice Armstrong - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:As a Client Support Specialist at Brice Armstrong - State Farm Agent, you will be instrumental in crafting outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an invaluable...


  • Edwardsville, Illinois, United States Hope Services Full time

    Enhance your prospects of securing an interview by thoroughly reviewing the job details provided below. Full-Time Position Educational Sector Educational Support Specialist - Full-TimeABOUT USHope Services is dedicated to delivering clinical, educational, and therapeutic support for individuals with intellectual and developmental challenges, including...


  • Edwardsville, Illinois, United States Hope Full time

    Job OverviewPosition Title: School Meal Support SpecialistROLE SUMMARY: The School Meal Support Specialist will collaborate with school administrators in the STL/Metro East region to evaluate student meal requirements, design meal plans, procure food supplies, manage inventory, prepare meals and snacks, and deliver these to various school locations.KEY...


  • Edwardsville, Illinois, United States Aerotek Full time

    Job Summary:The Business Operations Associate will play a critical role in ensuring the seamless execution of our business operations. This individual will be responsible for providing exceptional customer support, managing onboarding processes, and maintaining office operations.Key Responsibilities:Client Onboarding:Ensure client pre-employment requirements...


  • Edwardsville, Illinois, United States Aerotek Full time

    **Job Summary:**The Field Operations Associate is responsible for ensuring our customers receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations.**Key...


  • Edwardsville, Illinois, United States DIFILIPPO Full time

    About the Role:DIFILIPPO is seeking a highly motivated and results-driven Business Development Leader to join our team. As a leader in our organization, you will be responsible for driving business growth and development through strategic planning, client acquisition, and team management.Key Responsibilities:Develop and implement business growth strategies...


  • Edwardsville, Illinois, United States DIFILIPPO Full time

    About the Role:DIFILIPPO is seeking a highly motivated and results-driven Business Development Leader to join our team. As a leader in our organization, you will be responsible for driving business growth, developing relationships, and leading a small team to achieve sales and revenue targets.Key Responsibilities:Develop and execute business growth...


  • Edwardsville, Illinois, United States NUCKOLLS Full time

    About NUCKOLLSNUCKOLLS is a leading organization with a rich history of 120 years in the industry. We are committed to excellence and innovation, and we are seeking a talented individual to join our team as a Business Development Leader.Job SummaryWe are looking for a highly motivated and results-driven professional to lead our sales efforts and drive...


  • Edwardsville, Illinois, United States Utilitra Full time

    About the RoleUtilitra is seeking a highly skilled and experienced IT Support Professional to join our team in Wisconsin. As a key member of our technical team, you will be responsible for providing top-notch support to our clients, ensuring their technology needs are met and exceeded.Key ResponsibilitiesDaily IT Support: Provide timely and effective support...


  • Edwardsville, Illinois, United States H & F Exteriors Full time

    Job OverviewPosition Summary: We are looking for a courteous, professional, and detail-oriented Client Relations Specialist to enhance our dynamic team at H & F Exteriors. The successful candidate will be tasked with managing incoming customer inquiries and following up on potential leads to facilitate a seamless sales experience. The Client Relations...


  • Edwardsville, Illinois, United States Financial & Tax Architects LLC Full time

    Job SummaryWe are seeking a highly motivated and experienced Senior Investment Compliance Specialist to join our team at Financial & Tax Architects LLC. As a key member of our compliance function, you will play a critical role in ensuring our firm's adherence to SEC regulations and guidelines.Key ResponsibilitiesAssist our Chief Compliance Officer (CCO) in...