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Business Support Specialist

2 months ago

Edwardsville, Illinois, United States Aerotek Full time

Overview: The On-Site Business Support Associate plays a crucial role in ensuring that our clients, including contract employees and program offices, receive exceptional assistance from the moment an offer is accepted through the onboarding process. This position is client-facing and involves supporting customer interactions, resolving issues, and maintaining smooth office operations through various communication channels such as phone, email, and in-person interactions.
Key Responsibilities
Client Onboarding:
+ Ensure that all pre-employment requirements, forms, policies, and documents related to onboarding are up-to-date and validated with compliance teams.
+ Manage the onboarding packet requirements for clients, including authorization forms, drug tests, and background checks, while updating the Candidate Tracker with contractor information until the candidate is cleared to begin.
Contractor Onboarding:
+ Deliver outstanding customer service in every interaction to guarantee a positive candidate experience.
+ Receive and review onboarding triggers, ensuring accurate and timely entry of candidate data and updates within the onboarding and compliance process.
+ Document all interactions with candidates and contractors, providing timely updates as necessary.
+ Coordinate contractor orientations, I-9s, and other onboarding necessities within the local office.
+ Provide candidates with pre-employment documents and screening requirements for their review and signature.
+ Promote the use of Direct Deposit or electronic deposit options to all contractors and clients.
+ Assist with contractor training and certification needs.
+ Participate in office digital updates to communicate onboarding statuses as required.
+ Oversee the background checks, drug testing, and medical screening processes for contractors.
+ Ensure contractor compliance with essential E-Verify requirements, addressing expired documents and compliance issues.
+ Manage the HR folder process to guarantee timely completion of onboarding paperwork.
Lifecycle Management and Operational Support:
+ Act as the primary contact for contractor inquiries, facilitating communication to resolve payroll and invoicing issues, aiming for customer satisfaction and prompt resolution.
+ Collaborate with the center to update contractor records for address changes and direct deposit modifications.
+ Oversee the processing of live paychecks and contractor travel booking requests.
+ Direct unemployment filing questions and workers' compensation inquiries to the appropriate teams for resolution.
+ Provide exceptional front office customer service, managing telephone and reception area interactions.
+ Order, maintain, and organize office supplies, manage mailing and shipments, and maintain office paperwork and directories.
+ In collaboration with Field Operations Supervisors, manage office purchasing and vendor relationships.
+ Serve as the point of contact for real estate communications, supporting any necessary office updates or installations.
+ Educate and hold field office/VOP producers accountable for critical processes, including timely submissions of necessary documentation.
+ Act as the primary liaison between field office producers and corporate teams, seeking opportunities to enhance partnerships.
+ Maintain high levels of administrative support for all internal and external employees, resolving process and technology-related issues.
+ Manage asset distribution and collection for new hires and terminations.
+ Collaborate with talent acquisition to oversee internal onboarding for all field office hiring, including I-9 and onboarding paperwork completion.
Qualifications:
+ Excellent written and verbal communication skills.
+ Strong decision-making capabilities.
+ Ability to address complex issues and develop innovative, practical solutions.
+ Detail-oriented with the ability to prioritize multiple tasks effectively.
+ Strong time management skills with a focus on deadlines and objectives.
+ Ability to build effective relationships with internal partners across various locations.
+ Minimum of 2 years' experience in a customer service role.
+ Associate's degree or equivalent experience in customer service.

Our People Are Everything. For over 35 years, Aerotek Inc. has built a reputation for delivering high-quality staffing and workforce management solutions. With expertise across various industries, we connect quality talent with meaningful work and continuous opportunities. Aerotek operates a unified network of offices across North America and is part of Allegis Group, a global leader in talent solutions.

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Aerotek is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.