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On-Premise Business Support Associate

2 months ago

Edwardsville, Illinois, United States Aerotek Full time

**Job Summary:**

The Field Operations Associate is responsible for ensuring our customers receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations.

**Key Responsibilities:**

• Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.

• Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start

• Provide world-class customer service in every interaction to ensure a quality candidate experience

• Receive and review onboarding trigger Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process

• Document all candidate/contractor touchpoints and communicate updates in a timely manner

• Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office

• Provide pre-employment documents and screen requirements to the candidate for review and signature

• Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients

• Assist with contractor training and certification requirements

• Attend office digital red zones to help communicate onboarding statuses as needed

• Enter and manage background, drug testing and medical screening process for contractors

• Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance)

• Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant

• Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner

**Lifecycle Management and Operational Support:**

• Serve as contact for contractor questions, and facilitate communication to the center through Cases to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution

• Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.

• Manage the processing of live paychecks

• Manage contractor travel booking requests

• Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution

• Provide outstanding front office customer service (telephone and reception area)

• Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

• In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

• Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management

• Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.

• Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees

• Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions

• Asset distribution and collection for new internal hires and terminations

• In partnership with Field Operations Supervisor, manage internal payroll process

• Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.

**Requirements:**

• Excellent written/oral communication and interpersonal skills

• Strong decision-making ability

• Ability to tackle complex issues and develop innovative, practical solutions

• Action and detail oriented; able to prioritize while handling multiple tasks

• Excellent time management and focus on deadlines and goals

• Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

• 2 + years' experience in a customer service-related position

• Associates degree or two years of applicable experience in customer service

**About Aerotek:**

Aerotek is a leading staffing and workforce management solutions company with a reputation for providing high-quality talent to clients across various industries. With a strong focus on customer service and a commitment to excellence, Aerotek partners with clients to deliver tailored solutions that meet their unique needs. As a company, Aerotek values diversity, equity, and inclusion, and is committed to creating a workplace culture that is welcoming and inclusive for all employees.

Aerotek is an equal opportunity employer and welcomes applications from diverse candidates. If you are interested in joining a dynamic and customer-focused team, please submit your application.