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Client Relations Specialist

2 months ago

Edwardsville, Illinois, United States H & F Exteriors Full time
Job Overview

Position Summary: We are looking for a courteous, professional, and detail-oriented Client Relations Specialist to enhance our dynamic team at H & F Exteriors. The successful candidate will be tasked with managing incoming customer inquiries and following up on potential leads to facilitate a seamless sales experience. The Client Relations Specialist will be instrumental in creating a positive first impression, ensuring that client issues are addressed efficiently, and maximizing the responsiveness to incoming requests.


Primary Responsibilities:

  • Handle incoming calls from clients and deliver outstanding customer support.
  • Address customer questions regarding roofing and home exterior consultations.
  • Follow up on leads obtained through various marketing initiatives.
  • Evaluate lead quality and maintain precise and comprehensive records of customer interactions and leads within the CRM system.
  • Assist in resolving client concerns or complaints and escalate matters to the relevant team members for resolution.
  • Oversee and manage voicemails, emails, online inquiries, and other communication channels.
  • Perform general administrative tasks as needed, including scanning, filing, and copying.

Required Qualifications:

  • High school diploma or equivalent; a college degree is preferred.
  • Experience in customer service or receptionist positions.
  • Strong verbal and written communication skills.
  • Excellent interpersonal abilities with a focus on customer satisfaction.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Capacity to learn swiftly and thrive in a fast-paced environment.
  • Aptitude for multitasking, prioritizing, and managing time effectively.
  • Attention to detail and strong problem-solving capabilities.
  • Ability to work independently as well as collaboratively within a team.