Customer Experience Specialist

7 days ago


Erie, Pennsylvania, United States Northwest LLC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Contact Center Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, utilizing multiple customer databases, and providing technical assistance as required.

Key Responsibilities
  • Meet Productivity Standards: Complete work in a timely manner and meet productivity standards.
  • Ensure Compliance: Ensure compliance with scheduling requirements and attendance standards.
  • Maintain Confidentiality: Maintain client and Northwest confidentiality.
  • Meet Service Level Standards: Meet service level standards and achieve Contact Center performance standards.
  • Train and Develop: Serve as a Contact Center orientation trainer and identify and resolve customer problems in an efficient manner.
  • Technical Support: Provide technical support and troubleshoot online access issues.
  • Communication: Respond promptly to customer needs, speak clearly and persuasively, and approach others in a tactful manner.
  • Quality and Improvement: Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, and demonstrate excellent listening and interpretative skills.
Requirements
  • Education: High School Diploma or Equivalent preferred, Associate Degree in Related Subject preferred.
  • Experience: Customer Service Experience preferred, Good Technological Background preferred.
About Northwest LLC

Northwest LLC is a leading financial institution dedicated to providing exceptional customer service and innovative financial solutions. We are committed to creating a positive and inclusive work environment that values diversity and promotes growth and development.



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