Customer Experience Specialist
7 days ago
We are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Contact Center Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, utilizing multiple customer databases, and providing technical assistance as required.
Key Responsibilities- Meet Productivity Standards: Complete work in a timely manner and meet productivity standards.
- Ensure Compliance: Ensure compliance with scheduling requirements and attendance standards.
- Maintain Confidentiality: Maintain client and Northwest confidentiality.
- Meet Service Level Standards: Meet service level standards and achieve Contact Center performance standards.
- Train and Develop: Serve as a Contact Center orientation trainer and identify and resolve customer problems in an efficient manner.
- Technical Support: Provide technical support and troubleshoot online access issues.
- Communication: Respond promptly to customer needs, speak clearly and persuasively, and approach others in a tactful manner.
- Quality and Improvement: Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, and demonstrate excellent listening and interpretative skills.
- Education: High School Diploma or Equivalent preferred, Associate Degree in Related Subject preferred.
- Experience: Customer Service Experience preferred, Good Technological Background preferred.
Northwest LLC is a leading financial institution dedicated to providing exceptional customer service and innovative financial solutions. We are committed to creating a positive and inclusive work environment that values diversity and promotes growth and development.
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Customer Experience Specialist
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Erie, Pennsylvania, United States Northwest LLC Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Contact Center Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, utilizing multiple customer databases, and providing technical assistance as required.Key...
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