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Customer Relationship Specialist

2 months ago

Erie, Pennsylvania, United States Goecca Full time

Position Overview

The Client Support Specialist plays a crucial role in managing the comprehensive relationship between Goecca and its food bank clientele. This position is essential for ensuring that clients receive the necessary support and training related to our software solutions.

Key Responsibilities

  • Deliver software assistance through various channels including phone, email, and on-site visits.
  • Oversee client interactions and maintain accurate documentation using a CRM or similar system.
  • Engage in training sessions and collaborative meetings.
  • Identify and troubleshoot client issues, providing effective solutions.
  • Guide clients on operational procedures to promote independent system usage.
  • Foster and sustain positive, long-term relationships with clients.
  • Collaborate effectively as part of a team.
  • Perform additional duties as required.

Qualifications

  • High School diploma or equivalent.
  • Proficient understanding of accounting and inventory management processes.
  • A minimum of two years of experience in a client service capacity.
  • Willingness to work extended hours when necessary.

About Goecca

Goecca is a dedicated technology firm specializing in software solutions tailored for human resources, insurance providers, and food banks. Since its inception, Goecca has been committed to enhancing operational efficiency for organizations by delivering customized products and exceptional support.

Our Solutions

  • Payroll+: A comprehensive HR service provider offering solutions for payroll, tax, time management, benefits administration, and employee oversight.
  • Mutual Expert: A fully-integrated policy administration system designed for insurance companies, leveraging cutting-edge technology and deep industry knowledge.
  • Primarius: A community resource planning system specifically crafted for food banks, addressing the unique challenges faced in fulfilling their missions.